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Skills

  • Color correction
  • Data file opening
  • Creative problem-solving in a photography setting
  • Preparing orders
  • MS Office
  • Advanced color grading techniques
  • Customer service and satisfaction management
  • First Aid/CPR
  • Achievements tracking and goal setting
  • Collaborating with professional photographers

Work Experiences

  • Captured and edited professional-grade promotional photos for store marketing materials, improving customer footfall by metric.
  • Awarded Employee of the Year for consistently exceeding team goals in custom photo product sales by process for 2016.
  • Added $5 in annual revenue.
  • Oversaw the delivery of metric project by category team, which resulted in process.
  • Built relationships with professional vendors.
  • Built relationships with professional vendors, resulting in faster access to premium photo supplies and $182,000 saved in operational expenses.
  • Assisted customers with troubleshooting mobile app integration for photo orders, leading to a process reduction in abandoned carts.
  • Addressed customer concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Captured professional-grade promotional photos.

Summaries

  • Certified Photo Specialist adept at using advanced color grading and photo retouching techniques to deliver superior print and digital results.
  • A friendly Photo Specialist who promotes outstanding abilities in data file processing, advanced retouching, and special projects.
  • Adept at photo retouching techniques.
  • Award-winning Certified Photo Specialist.
  • Boosted positive word-of-mouth referrals by program.
  • Clear understanding of vendor management and quality assurance as well as stakeholder engagement training.
  • Award-winning Certified Photo Specialist recognized for maintaining a 55% customer satisfaction rate while managing custom photo orders.
  • Looking for a new job as a Certified Photo Specialist with a company in the Retail sector.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Added $5 in annual revenue.

Accomplishments

  • Upsold premium photo services to 17 customers, increasing overall revenue from sales by $10,000.
  • Streamlined image upload systems in the company’s app, decreasing errors by 82% and reducing processing times.
  • Collaborated with marketing and design teams to execute a rebranding campaign, which led to a 82% increase in photo service subscriptions.
  • Documented and resolved standard which led to framework.
  • Managed high-volume holiday event photo bookings, coordinating 4 sessions over 7 days while maintaining a 82% on-time delivery rate.
  • Designed a new visual and organizational layout for in-store photo displays, which led to a 59% increase in customer interest and product up-take.
  • Collaborated with the IT team to optimize the photo-ordering interface, increasing customer engagement by 26%.
  • Regularly achieved 68% or higher in customer satisfaction survey scores by accommodating unique photo requirements and ensuring quality deliverables.
  • Lead cross-department meetings to align goals relating to promotional photo services, resulting in a $11,000 revenue increase.
  • Led a team in the successful installation and optimization of in-store photo kiosks, increasing user engagement by 33% %.

Affiliations

  • Corporate Photography Internship - Brightline
  • Toastmasters
  • National Association of Social Workers
  • Commercial Photographers International (CPI)
  • Association for Computing Machinery
  • Technical Photography Leadership Council
  • Association of Information Technology Professionals
  • International Association of Professional Birth Photographers (IAPBP)
  • Society of International Commercial Photographers (SICP)
  • Rotary International

Certifications

  • Master of Photography (Master Photographer) Designation
  • Certified Custom Framing Professional 2024 by Northwind
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Professional Freelance Photography Certification
  • Certified Photo Lab Technician
  • Certificate in High-End Portrait Retouching ServiceNow
  • Certified Digital Imaging Technician (DIT)
  • Canon Imaging Academy Certification
  • Certified Commercial Photographer (CCP) - 2021

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