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Skills

  • Customer service excellence
  • Cash and credit transaction handling
  • Professional demeanor
  • Time management
  • Database administration
  • Professional telephone etiquette
  • Project organization
  • Communications
  • Medical terminology
  • MS Office

Work Experiences

  • Balanced daily till without discrepancies.
  • Coordinated across multiple departments.
  • Collaborated with human resources to onboard new registration software.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Balanced in-person service demands.
  • Collaborated with customer success to onboard a new registration software, reducing registration times by an average of 38%.
  • Used automated to resolve customer issues and complaints.
  • Adhered to strict confidentiality policies.
  • Boosted office productivity.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Registration Receptionist is a focused and dependable Registration Receptionist with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • Accomplished Registration Receptionist with expertise in handling over 3 patient records in Workday, ensuring timely updates and strict adherence to HIPAA standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Motivated Registration Receptionist with a diverse, 18-year background who can contribute to all aspects of administrative activities.
  • Detail-oriented Registration Receptionist with experience in planning, managing and coordinating corporate events.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.

Accomplishments

  • Trained 13 junior staff members in patient registration workflows and HIPAA compliance, strengthening departmental productivity by 46%.
  • Implemented a more user-friendly patient check-in system, minimizing wait times by 64% and improving patient satisfaction scores.
  • Assisted over 11 patients with insurance follow-ups per day, improving claim submissions by 46% and reducing rejected claims.
  • Contributed to a 63% cost reduction in office supplies by auditing front desk inventories and proposing vendor changes.
  • Developed customer relationship skills by training staff on CRM software, ensuring seamless patient engagement and retention.
  • Supported clinic goals by averaging 7 correct patient data entries daily, contributing to overall operational accuracy by 69%.
  • Collaborated with billing and coding departments to resolve patient account issues, increasing claim resolution rate by 64% month-over-month.
  • Devised an appointment scheduling system that increased available slots by 70%, reducing backlog and improving patient service times.
  • Led a cross-department initiative to integrate SAP into the patient registration process, which decreased processing times by 84%.
  • Managed medical records and intake forms for 13 patients daily, ensuring timely availability for clinical staff before appointments.

Affiliations

  • American Health Information Management Association (AHIMA)
  • American Society of Safety Professionals
  • Freemason
  • Certified Healthcare Access Associate (CHAA) Certification 2023
  • Emergency Room Registration Program - Ironclad Systems
  • Association for Computing Machinery
  • Basic Life Support (BLS) Certification - Harbor & Co.
  • Toastmasters
  • Lions Club
  • Data Entry Specialist Certification - Tableau

Certifications

  • Basic Life Support (BLS) Certification – American Heart Association
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Medical Administrative Assistant Certification (MAA) - Ironclad Systems
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certificate in Healthcare Delivery Systems - Northwind
  • Customer Service Excellence in Healthcare - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Front Office Medical Assistant Certification - Northwind

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