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Skills

  • Customer service
  • Operational improvement
  • First Aid/CPR
  • Data-driven decision making
  • Correspondence distribution
  • Organization
  • Relationship development
  • Method equipment
  • Communications
  • MS Office

Work Experiences

  • Championed a new feedback system that resulted in over 57% improvement in patient satisfaction scores within several months.
  • Cut client wait times by 62% during peak hours.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Collaborated with human resources to onboard new registration software.
  • Collaboratively resolved bottlenecks.
  • Analyzed feedback data.
  • Used automated to resolve customer issues and complaints.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Boosted office productivity.
  • Collaborated with Registration Receptionist to streamline intake procedures, cutting client wait times by 79% during peak hours.

Summaries

  • Welcome clerical professional with 3 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Professional Receptionist with experience in administrative support and customer service.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Accomplished Registration Receptionist with expertise in handling over 3 patient records in Workday, ensuring timely updates and strict adherence to HIPAA standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for outstanding interpersonal, client, and professional communication skills in process improvement.
  • Offering 13 years of experience in customer relations management.

Accomplishments

  • Successfully increased patient intake by 40% by coordinating multiple registration and data intake procedures across locations.
  • Contributed to a 63% cost reduction in office supplies by auditing front desk inventories and proposing vendor changes.
  • Verified insurance eligibility for 10 patients per day, which decreased billing discrepancies and denials by 37%, increasing revenue accuracy.
  • Managed medical records and intake forms for 13 patients daily, ensuring timely availability for clinical staff before appointments.
  • Collaborated with clinic managers to evaluate and adjust staffing schedules, reducing patient wait times by an average of 59%.
  • Implemented a document scanning and record archiving process that reduced physical file handling by 33%, making patient records accessible electronically.
  • Developed customer relationship skills by training staff on CRM software, ensuring seamless patient engagement and retention.
  • Collaborated with team of 14 in the development of procedure.
  • Adeptly worked with a multidisciplinary team to implement a patient feedback system, leading to a 56% improvement in patient satisfaction scores within 7 months.
  • Supported clinic goals by averaging 7 correct patient data entries daily, contributing to overall operational accuracy by 69%.

Affiliations

  • Medical Group Management Association (MGMA)
  • International Association of Administrative Professionals
  • American Medical Receptionist Association (AMRA)
  • Emergency Room Registration Program - Ironclad Systems
  • Council for Medical Receptionists & Secretaries (CMRS)
  • Patient Access Supervisor Certification (PASC) 2020
  • Association for Medical Administrative Professionals (AMAP)
  • American Medical Informatics Association
  • Rotary International
  • American Health Information Management Association (AHIMA)

Certifications

  • Front Office Medical Assistant Certification - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Patient Safety (CPPS) - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Basic Life Support (BLS) Certification – American Heart Association
  • Apple Certified Associate (ACA)
  • Certified Electronic Health Records Specialist (CEHRS) - Harbor & Co.
  • Medical Customer Service Certification - framework
  • Patient Access Certification (CHAM) - Certified Healthcare Access Manager
  • Project Management Professional (PMP)

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