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Skills

  • Customer service excellence
  • Client-focused
  • Operations management
  • Event coordination
  • Pet charting information
  • Conflict resolution
  • Problem-solving
  • Bilingual in Portuguese
  • Process improvement
  • Operational improvement

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Ensured
  • Kept track of everything.
  • On-site training was provided by me.
  • Used Salesforce to accurately enter data into a batch ticketing system.
  • Framework was planned and carried out by me.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Quickly identified problems and alerted Valet Supervisor to any potential project delays.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • 18 years of experience as a first-line supervisor in the personal service industry.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Costs were consistently reduced while profits were increased.
  • Achieved Excellence Award for operational excellence in 2024.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Top-producing salesperson and industry expert in Transportation.
  • Achieved a 56% reduction in vehicle-related incidents during metric.
  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.
  • Excellent ability to work collaboratively with coworkers to develop event and activity schedules.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created
  • Developed
  • Streamlined
  • Researched
  • Reduced
  • Achieved 20% reduction in vehicle retrieval time, improving overall operational efficiency and enhancing guest satisfaction.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Recommended
  • Trained

Affiliations

  • International Valet Parking Association (IVPA)
  • Toastmasters
  • Certified Parking Professional (CPP) Program
  • International Parking Institute (IPI)
  • Event Coordinators Expo
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • International Luxury Hotel Association
  • Hotel and Restaurant Valet Operations Council
  • Transportation and Parking Professionals Association

Certifications

  • Valet Parking Safety & Security Management - system
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution for Hospitality Professionals Certification - Vantage
  • Customer Service Excellence Certification Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Fire Safety and Emergency Procedures Training Certification - metric
  • ServSafe
  • Event Parking and Logistics Management - method
  • Customer Care Leadership & Excellence Certification - category
  • CompTIA A+ Technician

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