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Skills

  • Mediation and crisis intervention
  • Individual and family support
  • Business operations
  • User interface understanding
  • Team Leadership
  • Hardware evaluation
  • Diverse groups presentations
  • Metric equipment
  • Alcohol and substance abuse
  • Student counseling

Work Experiences

  • 35% of mentees reported increased satisfaction.
  • Students in 8 academic areas and 14 reading groups were taught by me.
  • Achieved a 61% gain in academic motivation.
  • Metric helped me achieve $83,000.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Helped 18% of counseled students improve their grades.
  • Created goal-oriented psycho-educational and activity therapy groups to improve students' level of functioning.
  • Directed families and students to community resources and mental health professionals.
  • Achieved a 45% improvement in assignment submission times.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Student Mentor is articulate and driven to succeed.
  • Dependable
  • Articulate
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Resilient Special Education Teacher who understands the difficulties of teaching children with special needs.
  • Adaptable, tenacious, and capable project manager with over 11 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Expert
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Spearheaded implementation of Salesforce for student scheduling, reducing session no-show rates by 19% and increasing attendance consistency among mentees.
  • Documented and resolved category which led to program.
  • Developed assessment tools to regularly evaluate student growth, allowing for a more personalized approach to mentorship, which increased student success rates by 75%.
  • Organized educational workshops focused on both academic success and life skills, improving self-reported leadership abilities by 43% among participating students.
  • Organized stress management workshops for 10 students, contributing to a significant reduction in reported academic-related anxiety.
  • Implemented cohort-specific program adjustments that led to increased retention rates of 73% for students in the targeted group.
  • Collaborated with faculty members to adjust mentorship curriculum based on feedback, raising student satisfaction scores by 59%.
  • Trained and supervised a team of 11 peer mentors to support diverse student needs, leading to a 22% improvement in program feedback scores.
  • Facilitated peer-to-peer mentoring sessions with 8 mentees, promoting community building and reducing isolation among students in the program.
  • Developed customized mentorship action plans for 15 students, contributing to a 76% retention rate and building stronger student networks.

Affiliations

  • National Association of Social Workers
  • Society of Human Resource Management
  • Society of Women Engineers
  • Positive Coaching Alliance (PCA)
  • National Association of Student Personnel Administrators (NASPA)
  • National Tutoring Association (NTA)
  • National Collaborative on Workforce and Disability for Youth (NCWD/Youth)
  • Project Management Institute
  • Association of American Colleges and Universities (AAC&U)
  • Freemason

Certifications

  • Certified Leadership Coach (CLC)
  • Diversity, Equity, and Inclusion in Mentorship by program
  • Certified Public Accountant
  • Certified Learning and Development Professional (CLDP)
  • Certified Business Analysis Professional (CBAP)
  • Leadership in Student Affairs Certificate from initiative
  • International Coaching Federation - Associate Certified Coach (ACC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Global Career Development Facilitator (GCDF)
  • Cisco Certified Internetwork Expert (CCIE)

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