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Skills

  • Disaster Recovery Planning
  • Team management
  • Staff education and training
  • Software diagnosis
  • Organization
  • Technical issues analysis
  • Mobile device repair (Beacon Labs, etc.)
  • Application support
  • Maintaining hardware procurement budgets
  • Relationship development

Work Experiences

  • Led a support team that assisted an average of 3 users globally in a 24/7 support environment as a level-three supervisor.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Conducted routine maintenance on over 3 machines per week.
  • Assisted during hardware upgrades.
  • Coordinated with the software development team.
  • Conducted routine maintenance on over 5 machines per week, drastically improving their efficiency and lifespan by implementing detailed cleaning protocols.
  • Contributed to a 56% increase in system stability.
  • Kept track of running systems and entered commands to troubleshoot issues like procedure and method.
  • Assisted in upgrading Workday and Microsoft Excel systems, successfully migrating 6 users across Portland with zero reported issues.
  • Achieved a 56% reduction in response time.

Summaries

  • Achieved downtime reduction of 2 hours per week.
  • Clear understanding of workflow optimization and performance reporting as well as cross-functional collaboration training.
  • Comprehensive experience diagnosing and resolving hardware issues within enterprise environments, ensuring continuous system uptime for mission-critical operations.
  • Adept at assisting with system upgrades for QuickBooks and HubSpot, ensuring successful migrations for over 12 users across Phoenix with zero downtime.
  • Achieved a 46% first-time fix rate on customer-reported hardware issues.
  • Strengths in data analysis and project management backed up by Computers Software training.
  • Computer Maintenance Technician with 7 years of successful cross-functional collaboration and performance reporting experience.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Co-created troubleshooting guides.

Accomplishments

  • Monitored and forecasted hardware replacement needs, ensuring the company avoided potential downtime during peak usage periods.
  • Automated routine diagnostics checks with custom scripts, reducing troubleshooting time on common issues from 2 minutes to 14 per device.
  • Resolved product issue through consumer testing.
  • Provided technical support for 2 employees, ensuring timely repair of critical hardware systems and minimal operation interruptions.
  • Reduced overall hardware repair costs by 60% by effectively managing vendor negotiations and warranties.
  • Oversaw the deployment of Workday across the entire company, ensuring all hardware was operational and optimized for user performance.
  • Documented and resolved system which led to metric.
  • Developed a preventive maintenance plan that decreased system failures by 72% over 9 months, saving the company $164,000 in repair costs.
  • Trained 10 junior technicians on framework, improving overall team accuracy by 47% in diagnosing hardware issues.
  • Managed end-user hardware resources by standardizing setups and reducing configuration errors by 78% during system deployment.

Affiliations

  • Association for Computing Machinery (ACM)
  • Certified Computer Examiner (CCE) Member
  • TechMentor Attendee - IT and Security Conference
  • Wi-Fi Alliance Technical Committee Participant
  • Help Desk Institute (HDI) Member
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • American Marketing Association
  • Microsoft Certified Professional (MCP)
  • Society of Human Resource Management

Certifications

  • Certified Data Recovery Professional (CDRP)
  • Certified Secure Computer User (CSCU) by EC-Council
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Linux Administrator (CLA) by Lakeside Partners
  • CompTIA Security+
  • Advanced Hardware Maintenance Certification from Harbor & Co.
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Certified Public Accountant

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