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Skills

  • Budgets
  • Budgeting and finance
  • Report writing
  • Product testing
  • Clerical support
  • Project management
  • Relationship development
  • Data entry
  • Materials preparation
  • Staff development

Work Experiences

  • Collaborated with clinical staff.
  • Assisted with audits of patient files to ensure compliance with system and prepare for 4 routine inspections.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Assisted physicians in managing daily schedules, resulting in a 76% increase in patient handling efficiency by rescheduling no-shows.
  • Analyzed patient flow trends, implementing changes that increased daily patient throughput by 66% while maintaining quality care.
  • Assisted in the recruitment and training of 8 new administrative staff members in 2018.
  • Created multi-threaded admin web applications based on standard.
  • Accurately submitted medical data.
  • Checked insurance benefits with multiple providers.

Summaries

  • Offering 11 years of relevant experience, a conscientious personality, and expertise in electronic records management.
  • Costs were consistently reduced while profits were increased.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Accomplished clerical professional adept at resolving insurance claim denials and disputes, achieving a resolution rate of 78% in under 18 months.
  • Achieved $4 annual savings.
  • Accurate and efficient Medical Office Clerk.
  • Opportunity to learn Spanish was pursued in order to improve support for process populations.
  • Medical Office Clerk is a well-organized Medical Office Clerk who is well-versed in healthcare processes and administrative requirements.
  • Accurate and efficient Medical Office Clerk familiar with healthcare billing practices and regulations, handling collections of over $6 per month while ensuring correct payment processing.

Accomplishments

  • Assisted in successfully transitioning to digital patient records using Asana, improving access to historical data and overall system reliability.
  • Maintained patient records and scheduled appointments for over 12 patients weekly, using SAP to improve clinic efficiency and streamline operational workflows.
  • Resolved product issue through consumer testing.
  • Reduced patient scheduling conflicts through continuous process improvements, improving scheduling accuracy by 22%.
  • Trained and guided new administrative staff, helping them achieve full competency in scheduling, patient intake, and phone inquiries within 6 months.
  • Entered and maintained patient demographic and insurance information with metric accuracy, ensuring compliance with HIPAA regulations.
  • Managed the reception desk independently, increasing patient service quality and ensuring an organized flow of information during peak hours of operation.
  • Developed a resource allocation plan that reduced unnecessary office supply expenditures by 35% and ensured timely replenishment of critical materials.
  • Played a key role in the redesign of the electronic filing system, ensuring it met the needs for patient record retrieval and legal compliance.
  • Analyzed failed claims trends and worked with medical providers to rectify issues, reducing billing discrepancies by 42%.

Affiliations

  • Association of Information Technology Professionals
  • American Association of Medical Assistants (AAMA) Membership
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Member of the Healthcare Financial Management Association (HFMA)
  • Health Information Technology Certified Professional Training
  • Clinical Office Staff Workshop on Reducing Cancellations
  • Health Care Compliance Association (HCCA) Regional Conference Participation
  • Society of HealthCare office Administrators (SHOA)
  • Association for Supply Chain Management (APICS)
  • Certified Medical Administrative Assistant (CMAA) License

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Associate's Degree in Medical Office Administration - system
  • Basic Life Support (BLS) Certification – American Heart Association
  • Certified Public Accountant
  • Associate's Degree in Healthcare Administration - method
  • Certified Coding Associate (CCA) - category
  • Cisco Certified Network Associate (CCNA)
  • Certified Front Office Representative (CFOR) - 2024
  • Certified Electronic Health Records Specialist (CEHRS) - 2018

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