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Skills

  • Dinner service planning
  • Product testing
  • Process improvement
  • Methodology implementation
  • Hardware evaluation
  • Powerful negotiator
  • Customer service
  • Data Management
  • Pricing tool development
  • Budgeting and finance

Work Experiences

  • Achieved a Innovation Award for consistently maintaining 29% accuracy in patient billing and data entry.
  • Collaborated with external labs and pharmacies.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Checked insurance benefits with multiple providers.
  • Kept meticulous records of office inventories and ordered additional supplies for $9.
  • Assisted in the recruitment and training of 8 new administrative staff members in 2018.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved reduction over one year.
  • Achieved department-wide process improvements.

Summaries

  • Knows how to manage charts, forms, and payments.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Proven experience in category and standard environments, as well as knowledge of provider requirements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Medical Administrative professional with a track record of successfully guiding patients through medical office procedures while ensuring smooth and efficient business operations.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of risk assessment and budget management as well as strategic planning training.

Accomplishments

  • Exceeded monthly patient satisfaction benchmarks by 54% through effective communication and thorough follow-up on outstanding issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with IT department to implement new office software for document management, resulting in improved workflow and system reliability in 2021.
  • Analyzed failed claims trends and worked with medical providers to rectify issues, reducing billing discrepancies by 42%.
  • Recognized by management as an outstanding performer in the office for maintaining an error rate of 19% on all critical administrative tasks.
  • Initiated cross-training programs among administrative staff that reduced scheduling conflicts by 22% and improved clinic operational coverage during peak hours.
  • Implemented new patient check-in software that reduced average patient wait times by 56% and improved overall customer satisfaction.
  • Collaborated with billing department to create and maintain an accurate accounts receivable system, improving yearly collection rates by 42%.
  • Resolved product issue through consumer testing.
  • Demonstrated success in reducing prescription refill process time by one year, resulting in 75% reduction in patient follow-up requests.

Affiliations

  • Society of HealthCare office Administrators (SHOA)
  • Health Care Compliance Association (HCCA) Regional Conference Participation
  • American Society of Safety Professionals
  • Healthcare Business Management Association (HBMA)
  • Association of Professional Healthcare Revenue Integrity (APHRI)
  • American Marketing Association
  • Electronic Health Record (EHR) System Implementation Support Team Participation
  • Certified Medical Administrative Assistant (CMAA) License
  • International Association of Administrative Professionals
  • Toastmasters

Certifications

  • Certified Patient Account Manager (CPAM) - Summit Group
  • CompTIA Security+
  • Certified Nursing Assistant (CNA) - Arizona
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Google Certified Professional Cloud Architect
  • Certified Front Office Representative (CFOR) - 2024
  • Certified Public Accountant (CPA)
  • ICD-10 Coding Certification - 2022
  • Certified Electronic Health Records Specialist (CEHRS) - 2018

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