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Skills

  • Appointment scheduling and management
  • Customer service and satisfaction improvement
  • Award-winning service delivery
  • Database administration
  • Travel planning
  • Relationship development
  • Team management
  • Business Administration
  • Transcription and dictation
  • Appointment double-booking reduction

Work Experiences

  • Client payments for HubSpot were collected, and account balances were updated.
  • Created a customer feedback loop system, resulting in more actionable insights that led to a 58% increase in service improvements.
  • Achieved zero discrepancies over 2017 period.
  • Automated routine clerical tasks using Asana, reducing the clerical load by 67%, allowing focus on high-value customer interactions.
  • Achieved results over 2020 period.
  • Consistently ranked in the top 30% of the department.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Managed a multi-line telephone system that handled over 13 calls per day on my own.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Allowed focus on high-value customer interactions.

Summaries

  • Lead Front Office Receptionist with 7 years of successful performance reporting and risk assessment experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized for outstanding interpersonal, client, and professional communication skills in strategic planning.
  • Accomplished Lead Receptionist.
  • While greeting and interacting with customers, answering calls, client relations and team leadership, maintain a positive and upbeat attitude.
  • Lead Front Office Receptionist is a professional and hardworking Miscellaneous veteran with more than 7 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Lead Front Office Receptionist with 6 years of experience performing clerical and customer service duties.
  • Welcome clerical professional with 12 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Expert and knowledgeable in security, service, and clerical requirements.

Accomplishments

  • Handled a client check-in process upgrade that led to reduced entry time and streamlined visitor flow.
  • Orchestrated front desk restructuring during a high-traffic period, maintaining excellent client service levels despite increased demand.
  • Mentored junior receptionists in client service best practices, consistently achieving improved client satisfaction scores.
  • Reduced appointment no-show rates by 19% through the development of a proactive reminder and follow-up system.
  • Trained and mentored 4 new receptionists, ensuring smooth onboarding and alignment with company policies.
  • Resolved complex visitor queries by coordinating with internal departments, successfully reducing repeat inquiries by 45%.
  • Conducted frequent team performance reviews, fostering a culture of continuous professional development and elevating service standards.
  • Facilitated front office support during standard, ensuring a smooth flow of operations without disruptions.
  • Led cross-functional meetings to improve office visitor processes, optimizing workflow for maximum productivity.
  • Facilitated communication between office departments to resolve internal staff needs, improving interdepartmental relations.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • Freemason
  • Association for Office Professionals (AOP)
  • Society of Human Resource Management
  • Rotary International
  • Certified Front Office Manager (CFOM)
  • Customer Relations and Communications Society (CRCS)
  • Association for Supply Chain Management (APICS)
  • Front Desk Leadership Academy (FDLA)

Certifications

  • Digital Filing and Document Management Certificate - Brightline
  • Certified Front Desk Representative (CFDR) - Beacon Labs
  • Time Management for the Workplace Certification - initiative
  • First Aid/CPR Certified
  • Hospitality Reception Specialist (HRS) - Cedar Works
  • Customer Service Excellence - Certificate (Harbor & Co.)
  • Google Certified Professional Cloud Architect
  • ServSafe Front of the House Certification - National Restaurant Association
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)

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