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Skills

  • Inbound and outbound sales tactics
  • Database management
  • Interpersonal communication
  • Analytical problem solver
  • Extensive personal network
  • Strategic planning
  • Negotiation and vendor management
  • Customer satisfaction improvement
  • Vendor relationship building
  • Account management

Work Experiences

  • Met sales and service targets of $10 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Increased market penetration and sales figures by 6% by leveraging supplier relationships and personally overseeing negotiations.
  • Cut costs by 3% through client and distributor price negotiations.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Used sales presentations to communicate product quality and market comparisons.

Summaries

  • Accomplished Counter Sales Manager with 15 years of experience driving revenue growth and improving team performance through targeted sales strategies and leadership.
  • Strict Counter Sales Manager with framework supervisory experience of 15 years.
  • Over a 15-year career, I've built a strong track record as a performance-oriented sales leader.
  • Achieved a 81% improvement in customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved recognition for growing regional revenue by 59%.
  • Boosted customer experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 79% increase in average transaction values.

Accomplishments

  • Facilitated product knowledge training sessions, increasing product-specific sales by 69% in Raleigh.
  • Trained and mentored 9 sales team members, resulting in a 52% increase in overall team sales performance.
  • Collaborated with team of 7 in the development of metric.
  • Boosted customer satisfaction by reducing wait times by 68% through strategic staffing and queue management improvements.
  • Participated in the recruitment and training of 4 new sales associates, reducing turnover by 51% and improving team stability.
  • Analyzed insufficient inventory levels and worked with suppliers to remedy gaps, reducing stockouts by 22%.
  • Revamped store layout and merchandising strategies, resulting in 23% increase in product visibility and overall sales.
  • Developed and executed a customer rewards program, resulting in 45% membership growth and extended customer retention within Portland.
  • Collaborated with finance to enhance digital sales strategies, leading to an e-commerce sales boost of 56% year-over-year.
  • Led team in analyzing market trends, allowing for more accurate stock predictions and a 60% increase in sales efficiency.

Affiliations

  • Society of Women Engineers
  • International Organization for Standardization (ISO) - Certified Retail Specialist
  • Sales and Marketing Executives International (SMEI)
  • American Marketing Association
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM)
  • Project Management Institute
  • Next Generation Sales Leadership Institute
  • Association for Supply Chain Management (APICS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Retail Management Professional (CRMP) – Cedar Works
  • Certified Public Accountant (CPA)
  • Advanced Sales Analytics Certification – Adobe Creative Suite
  • Certified Store Manager (CSM), Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail Sales Expert (CRSE) - Meridian
  • Certified Sales Trainer (CST) - Meridian
  • Conflict and Crisis Management Certification – Vantage

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