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Skills

  • Data-driven membership retention
  • Report preparation
  • Complaint resolution
  • Event facilitation and coordination
  • Credit card processing
  • Fluent communication in procedure
  • Strategic sales knowledge
  • Stocking and replenishing
  • Interpersonal and Negotiation Skills
  • Retail materials management

Work Experiences

  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Was in charge of high-volume paperwork and worked with the framework department to resolve billing and shipping issues.
  • Handled over 7 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Processed 15 invoices and mailed documentation to clients each two years.
  • Used a POS system to itemize and total the purchases of 8 customers.
  • Collaborated with vendors to plan more than 7 daily pickups and weekly deliveries.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Summaries

  • Membership Connector is a multi-talented Membership Connector who is consistently rewarded for planning and operational improvements.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.
  • Costs were consistently reduced while profits were increased.
  • Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.
  • Achieved success in providing unsurpassed customer service.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a local networking strategy across Columbus, contributing to a 78% increase in member-to-member connections.
  • Revamped the membership engagement strategy, resulting in 29% higher open rates in email communications.
  • Implemented a new CRM system that streamlined member communications, resulting in 58% faster response times to member inquiries.
  • Championed the development of an online membership portal, which improved user engagement by 46% in two years.
  • Trained and mentored a team of 5 membership coordinators to improve resolution times, achieving a 44% boost in team efficiency.
  • Formulated a referral program that increased membership growth by 30% through regional networking events.
  • Documented and resolved program which led to category.
  • Recognized for driving a 65% retention rate increase after launching a targeted communication plan focused on at-risk members.
  • Collaborated with finance to address systemic member concerns, achieving a 59% decrease in overall complaints.

Affiliations

  • Customer Relationship Management Developers Association
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Society of Association Executives (ASAE)
  • Association of Event Organizers (AEO)
  • The HubSpot User Group (HUG)
  • American Medical Informatics Association
  • Professional Association for Customer Engagement (PACE)
  • Event Service Professionals Association (ESPA)
  • Association Management Company Institute (AMCI)

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Advanced Stakeholder Engagement Certification - Tableau
  • Change Management Certification (Prosci or equivalent)
  • Statistics for Data Analysis Certification - metric
  • ServSafe
  • Certified Nonprofit Professional (CNP) - 2023 - procedure
  • Professional Facilitation and Collaboration Training - Seattle

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