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Skills

  • Data Analytics for Business Solutions
  • Agile project management
  • First Aid/CPR
  • Training Curriculum Design
  • CRM Systems Design and Implementation
  • MS Office
  • Project organization
  • Business Transformation Consultation
  • Customer service
  • Contract Negotiation and Vendor Management

Work Experiences

  • Worked with Business Solutions Consultants to define and describe to customers the logistics of proposed projects.
  • Achieved delivery cycle reduction from three years to three years.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 40% boost in customer satisfaction.
  • Achieved 31% growth in productivity.
  • Advised Miscellaneous clients on how to scale operations using cloud-based solutions, yielding a 24% growth in productivity within 6 months.
  • Achieved success in 2022.
  • Reworked plans in order to improve the company's ability to maintain and recover critical business functions.
  • Advised Miscellaneous clients on scaling operations.

Summaries

  • Successful experience working with process and framework businesses.
  • Achieved measurable cost reductions.
  • Advised clients on CRM systems.
  • Achieved prestigious recognition for customer focus.
  • Achieved results within three years.
  • Achieved financial improvements of $17.
  • Desire a career-oriented position at Brightline that focuses on team leadership transformation.
  • Within Miscellaneous, senior Business Solutions Consultant and outstanding performer in cross-functional collaboration and stakeholder engagement.
  • Business Solutions Consultant is a multi-talented Business Solutions Consultant who is consistently rewarded for planning and operational improvements.
  • Passionate about assisting businesses in connecting clients with solutions that perfectly meet their needs while also driving internal revenue growth.

Accomplishments

  • Designed and implemented a new resource allocation model that boosted project delivery lead time by 44% and reduced operational costs by $8.
  • Led business process reengineering workshops for Harbor & Co., which resulted in a 79% reduction in processing time and increased operational throughput.
  • Achieved OSHA to improve the use of Jira in developing innovative approaches that accelerated client digital transformation.
  • Negotiated contracts with third-party vendors, securing a 62% reduction in annual service costs while maintaining high-quality deliverables.
  • Evaluated project performance metrics, contributing to the seamless integration of new processes that cut delivery times by 72%.
  • Developed customized analytics dashboards that allowed clients to monitor KPIs in real-time, improving response strategy and resulting in a 83% reduction in expenditures.
  • Chaired client consultation meetings which improved alignment between their technical requirements and business objectives, decreasing project turnaround time by 85%.
  • Managed successful deployment of 7 customer-facing solutions resulting in 52% improvement in client retention rates.
  • Advised stakeholders on strategic resource utilization for the implementation of Salesforce, reducing vendor dependency by 39% and increasing internal capabilities.
  • Facilitated cross-departmental cohesion between technical and non-technical units, improving response times and reducing client escalations by 20%.

Affiliations

  • Active Member, Association of Change Management Professionals (ACMP)
  • Industry Panelist, Lakeside Partners Digital Solutions Conference
  • Project Management Institute (PMI)
  • Certified Professional in KPI and Metrics Management 2015
  • Customer Experience Professionals Association (CXPA)
  • Process Improvement and Workflow Automation Annual Conference Speaker
  • Member, Cloud Security Alliance (CSA)
  • Certified Business Continuity Professional (CBCP) Certification Holder
  • Member, Institute of Management Consultants USA (IMC USA)
  • Society of Human Resource Management

Certifications

  • Certified Technology Business Management Executive (CTBME)
  • Certified Business Analysis Professional (CBAP)
  • Google Data Analytics Professional Certificate
  • Apple Certified Associate (ACA)
  • Certified ScrumMaster (CSM)
  • Professional in Business Applications (PBA)
  • Certified Risk and Information Systems Control (CRISC)
  • Certified Microsoft Excel Expert – 2017
  • Microsoft Certified: Power BI Data Analyst Associate
  • ServiceNow Certified Implementation Specialist

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