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Skills

  • Medical office administration
  • Team building
  • Electronic Health Records (EHR) Systems
  • Cross-departmental collaboration
  • Patient Admission and Discharge Protocols
  • Insurance claims processing
  • Operational improvement
  • Documenting Clinical Updates
  • Process improvement
  • Organization

Work Experiences

  • Achieved results over 3 months.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Collaborated with product to enhance administrative workflows.
  • Kept meticulous records of office inventories and ordered additional supplies for $6.
  • Acted as the point of contact between doctors and family members, facilitating transparent communication and improving family satisfaction scores by 15% points.
  • Delivered detailed ER reports and presentations for Excellence Award committee meetings, resulting in a department-wide commendation for excellence.
  • Coordinated daily scheduling of 6+ ER staff.
  • Addressed specific concerns.
  • Delivered detailed ER reports and presentations.
  • Collaborated with the IT department to address software malfunctions and updates, reducing downtime in administrative systems by 66% hours annually.

Summaries

  • Achieved a 48% improvement in team efficiency.
  • Achieved a 29% boost in handling speed during high-demand hours.
  • Adept at routing emergency inquiries and calls.
  • ER Unit Secretary is a well-organized ER Unit Secretary who is well-versed in healthcare processes and administrative requirements.
  • Collected over $15 in successful claims.
  • Within Miscellaneous, senior ER Unit Secretary and outstanding performer in stakeholder engagement and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • ER Unit Secretary is a multi-talented ER Unit Secretary who is consistently rewarded for planning and operational improvements.
  • Adept at coordinating between departments.
  • Achieved results over a short period of 6 months.

Accomplishments

  • Implemented a feedback loop to track concerns raised by ER patients, addressing issues related to wait times and improving overall patient experiences.
  • Maximized patient throughput by ensuring timely and accurate patient record updates aligned with regulatory healthcare standards.
  • Monitored inpatient records for billing accuracy, successfully identifying errors and reducing discrepancies by 44%.
  • Collaborated with team of 7 in the development of metric.
  • Coordinated unit meetings, improving interdepartmental communication and reducing duplication errors by 29%.
  • Created detailed medical history records, capturing all essential details and achieving 64% compliance with state and federal health regulations.
  • Enhanced cross-departmental communication by organizing staff huddles, ensuring timely patient care handoffs and reducing redundancies.
  • Resolved product issue through consumer testing.
  • Scheduled over 3 weekly shifts, ensuring fair distribution and adherence to coverage needs within the ER.
  • Successfully coordinated with healthcare providers to manage over 13 calls per shift, improving overall call routing efficiency by 21%.

Affiliations

  • Certification in Basic Life Support (BLS) for Healthcare Workers
  • National Association of Healthcare Access Management (NAHAM)
  • American Public Health Association (APHA) – Health Administration Section
  • Rotary International
  • Active Participant in Critical Incident Stress Debriefing Team (CISD)
  • Project Management Institute
  • Hospitals and Health Systems Association of Denver
  • Lions Club
  • Jaycees
  • Member of the American Health Information Management Association (AHIMA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Patient Confidentiality Compliance Certification - HIPAA Northwind
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Certified in Healthcare Privacy and Security (CHPS) - American Health Information Management Association
  • Certification in Health Information Technology - Northwind
  • Certified Biller and Coder (CBCS) - National Healthcareer Association
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management
  • Certified Professional Coder (CPC) - American Academy of Professional Coders
  • Certified Patient Care Technician (CPCT) - National Healthcareer Association
  • SHRM Senior Certified Professional (SHRM-SCP)

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