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Skills

  • Client relationship building
  • Team building
  • Performance improvement
  • Stocking and replenishing
  • Collaborative teamwork in fast-paced environments
  • Buffet servicing
  • Beverage preparation
  • Communications
  • Crisis management during high-profile events
  • Program equipment

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Consistently monitored guest areas during events to proactively address any cleanliness or supply issues.
  • Coordinated setup and teardown of banquet rooms.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Assisted catering team in timely service of multi-course meals.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Analyzed previous event performance metrics to suggest layout improvements, enhancing guest satisfaction by 18%.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Created intricate table settings.

Summaries

  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Banquet Assistant with 11 years of successful risk assessment and vendor management experience.
  • Personable Dining Room Attendant with 15 years of customer service experience.
  • Banquet Assistant recognized for implementing award-winning cleanliness protocols, contributing directly to the venue's Employee of the Year recognition.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved up to 17% more occupancy.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Ensured proper portion control during buffet services, resulting in a 47% reduction in food waste.
  • Implemented sustainable practices in collaboration with the banquet team, reducing disposable product use by 42%.
  • Maintained and updated banquet inventory records, facilitating accurate stock levels, which reduced last-minute orders by 35%.
  • Developed a comprehensive cleaning schedule for all banquet facilities, ensuring compliance with local health department regulations.
  • Managed guest requests and complaints swiftly, improving overall event satisfaction rates by 77% according to post-event surveys.
  • Coordinated linen and tableware rentals, ensuring all elements were delivered and set up correctly, preventing last-minute changes.
  • Assisted in the planning and execution of VIP banquets attended by over 4 guests, contributing to standard.
  • Resolved product issue through consumer testing.
  • Worked closely with the event setup team to ensure banquet hall layout adhered to client specifications for themed events.
  • Implemented streamlined rehearsal schedules for new staff that decreased training time by program.

Affiliations

  • American Medical Informatics Association
  • Certified Banquet Manager (CBM) designation
  • American Society of Safety Professionals
  • Banquet and Catering Events Design Workshop
  • American Marketing Association
  • International Special Events Society (ISES)
  • National Association of Event Planners (NAEP)
  • National Restaurant Association (NRA)
  • Certified Hospitality Supervisor (CHS) Credential from AHLEI
  • Event Safety Alliance (ESA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Wedding & Event Planner (CWEP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Food Handler's Certification by program
  • Certified Event Planning Specialist from Meridian
  • CPR/AED and First Aid Certification by Red Cross
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • CompTIA Network+
  • Event Safety & Security Compliance Training Certification

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