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Skills

  • Budgets
  • Organization
  • Workflow Optimization
  • Procedure equipment
  • Client relationship management
  • Customer satisfaction and retention strategies
  • Client Communication and Coordination
  • MS Office
  • Process improvement
  • Relationship development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Coordinated directly with clients.
  • Clarified work requests.
  • Cut labor costs by 72%.
  • Collaborated with the graphics department.
  • Collaborated with upper management on cost-saving initiatives that streamlined production processes and saved $12 annually.
  • Consulted with the Sales and Marketing teams to ensure production alignment with branding standards, improving overall client satisfaction by 16%.
  • Assisted in the rollout of a company-wide digital transition, migrating 12 forms and files to electronic formats within 18 months.
  • Achieved project deadlines over a 2018-month span.
  • Created and updated company procedure manuals.

Summaries

  • Accomplished Reprographics Operator.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Tableau and Microsoft Office suite expert.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Reprographics Operator.
  • Costs were consistently reduced while profits were increased.
  • Decreased print errors by 65%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Reprographics Operator with a background in managing 16 large-scale client orders per month, ensuring on-time and error-free delivery.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Trained and mentored a team of 10 print operators on complex printing equipment, boosting output accuracy and elevating team skills for long-term success.
  • Reduced machine downtime with rapid troubleshooting and effective repairs on category, ensuring continuous operation with minimal interruptions.
  • Developed custom print job templates and workflows, reducing setup times by 50% and allowing for faster project initiation.
  • Implemented color calibration procedures across 5 machines, improving color consistency and reducing mismatched outputs by 41%.
  • Revised and updated material handling processes to ensure more efficient paper and toner usage, resulting in reduced waste and 69% cost savings.
  • Played a crucial role in delivering 2 print orders to the satisfaction of Northwind, contributing to a 62% increase in repeat business.
  • Designed print layouts adhering to stringent formatting and compliance guidelines, enhancing overall readability and professionalism for Cedar Works documents.
  • Streamlined digital print output processes by regularly testing and calibrating equipment, ensuring flawless reproduction of high-resolution graphics for 5 major projects.
  • Utilized advanced file formatting techniques to ensure smooth, high-resolution digital outputs for complex graphic documents and premium client presentations.

Affiliations

  • Certification in Print Finishing Techniques from Ironclad Systems
  • Co-chair of Brightline Print Operations Committee
  • Project Management Institute
  • American Marketing Association
  • Contributor to industry blogs/publications on best practices in reprography and digital print
  • National Association of Social Workers
  • Attendee of initiative focusing on QuickBooks Print Technology Advancements
  • International Association of Administrative Professionals
  • Professional Member of the Specialty Graphic Imaging Association (SGIA)
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • EFI Fiery Digital Print Expert Certification
  • CompTIA PDI+ (Printing and Document Imaging Certification)
  • Certified Print Specialist - Wide Format Printing by Vantage
  • Certified Color Management Professional – Digital (CMP) by category
  • Certified Print Production Specialist (CPPS) by program
  • Adobe Certified Professional in Graphic Design & Illustration
  • Digital Workflow Management Certificate from metric
  • Certified Business Analysis Professional (CBAP)

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