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Skills

  • Operational improvement
  • Hands-on operator training
  • Continuous process improvement
  • Organization
  • HubSpot expertise
  • Relationship development
  • Business operations
  • Graphics file handling and formatting
  • Artwork quality review
  • MS Office

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to the planning and execution of a metric printing project for category, successfully meeting all client objectives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created clear, professional materials.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 48% reduction in print errors.
  • Adhered to deadlines and customer specifications.
  • Created and updated company procedure manuals to reflect current printing best practices and new machinery, leading to more efficient onboarding of new hires.
  • Assisted in the rollout of a company-wide digital transition.
  • Collaborated with human resources on artwork quality.

Summaries

  • Achieved a 41% first submission approval rate.
  • Achieved 10% faster turnaround times.
  • Boosted operational efficiency by 83%.
  • Contributed to over $16 in revenue.
  • Contributed to award-winning print projects in 2020.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 21% client satisfaction rate.
  • Accomplished in reprographics production.

Accomplishments

  • Led a 12-member team in completing a time-sensitive bulk print job for a Beacon Labs, receiving commendation for fast turnaround and exceptional quality.
  • Spearheaded the adoption of digital proofing software to streamline client approvals, reducing approval times by 84% and accelerating production timelines.
  • Reduced machine downtime with rapid troubleshooting and effective repairs on category, ensuring continuous operation with minimal interruptions.
  • Produced large-scale, high-resolution posters and banners, coordinating with clients on custom designs and achieving a 81% increase in satisfaction ratings.
  • Implemented new print quality monitoring procedures, reducing rejected jobs by 66% and increasing overall customer satisfaction scores by 23%.
  • Documented and resolved standard which led to procedure.
  • Managed delivery logistics of finished jobs to end clients, ensuring timely dispatch and reducing late deliveries by 49%.
  • Collaborated with team of 17 in the development of process.
  • Revised and updated material handling processes to ensure more efficient paper and toner usage, resulting in reduced waste and 69% cost savings.
  • Partnered with internal teams to meet compliance needs related to the secure printing and shredding of confidential documents for a Ironclad Systems.

Affiliations

  • Continuing education coursework – Print Processes 2022
  • Association for Supply Chain Management (APICS)
  • Active member of Print and Graphics Scholarship Foundation (PGSF)
  • Society of Women Engineers
  • Lions Club
  • Advanced Digital Printing Technology Certification from Ironclad Systems
  • Member of International Digital Printing Association
  • Affiliation with Xplor International – The Electronic Document Systems Association
  • Association for Computing Machinery
  • National Association for Printing Leadership (NAPL)

Certifications

  • Certified Equipment Maintenance Technician (CEMT) by Northwind
  • CompTIA Security+
  • Printer and Copier Technician Certification by Lakeside Partners
  • Xerox Print & Workflow Solutions Certification
  • Ricoh Production Print Expert Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Binding & Finishing Operator
  • Professional License to Use Tableau from category
  • Google Certified Professional Cloud Architect
  • EFI Fiery Digital Print Expert Certification

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