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Skills

Load Planning and Scheduling
Error-free documentation processing
Operational improvement
Freight handling operations
RFI Scanners
Customer satisfaction improvement
Security systems
Communications
Hazardous materials management
Relationship management

Work Experiences

Achieved 28% risk mitigation.
Achieved a 17% improvement in tracking accuracy.
Answered 3 phone calls per the past year to assist customers.
Championed a high-urgency cargo rerouting strategy during unforeseen weather conditions, ensuring 6% of goods were delivered on time.
Completed shipments within 10 months.
Working with team members and customers to find workable solutions improved operations.
Achieved results in under 5 months.
Tracked and traced air shipments to keep track of their current status.
Assessed air cargo trends.
Achieved a 22% increase in customer cargo throughput.

Summaries

Documentation, multitasking, and organizational skills are all important.
Lead Cargo Agent with strategic planning and stakeholder engagement abilities.
Looking to bring 11 years of experience to Ironclad Systems and take on a new challenging role.
With hands-on experience, eager to learn new skills and advance knowledge.
Project management in system settings and strategic planning in client relations settings.
Achieved a 63% reduction in labor hours.
Student pursuing a Transportation degree who is eager to contribute developed knowledge in the role of Lead Cargo Agent.
Expert in procedure with a strong aptitude for optimized and automated.
Metric and framework have a proven track record.
Achieved a 41% boost in staff productivity.

Accomplishments

Executed staff training sessions on new cargo handling equipment, resulting in an 46% increase in loading/unloading efficiency
Developed a KPI dashboard to monitor real-time cargo metrics, allowing for the proactive addressing of delays and a 68% improvement in client delivery times
Conducted 12 risk assessments for international shipment routes, resulting in optimized contingency plans and reduced operational downtime
Completed certification in metric to enhance compliance with international cargo and shipping regulations, streamlining the customs approval process
Led the daily scheduling of 9 cargo handlers, implementing load-balancing techniques that reduced overtime costs by 64%
Improved multimodal transportation strategy by integrating maritime options, reducing air freight costs by 36% during seasonal demand spikes
Optimized cargo management procedures, leading to a reduction in lost or damaged cargo incidents by 60% annually
Collaborated with logistics and procurement teams, lowering fuel consumption per shipment by 77% through the optimization of travel routes
Streamlined international shipping documentation processes, reducing customs filing rejection rates by 72% while ensuring legal compliance
Partnered with marketing to revamp reverse logistics processes, reducing the volume of returns by 44% and improving client satisfaction by 48%

Affiliations

Member, Transportation Intermediaries Association (TIA)
Affiliate, Global Cold Chain Alliance (GCCA)
President, Cargo Operations Improvement Committee – Cedar Works
Presenter, Multimodal Logistics Management Forum, 2017, Phoenix
Certified Professional Logistician (CPL), 2015, American Society of Transportation & Logistics
Certified, Dangerous Goods Regulations (DGR) Course, IATA
Participant, Cargo Safety & Security Task Force
Certified, Air Cargo Advanced Screening (ACAS) Compliance Program, CBP
Certified Cargo Agent, TSA (Transportation Security Administration)
Affiliate, Council of Supply Chain Management Professionals (CSCMP)

Certifications

Customs Brokerage License
Google Certified Professional Cloud Architect
TSA Known Shipper Program Certification
Air Cargo Security Measures Certification - Vantage
Customs Trade Partnership Against Terrorism (C-TPAT) Certification
Transportation Worker Identification Credential (TWIC) - TSA
CompTIA Security+
Association for Project Management (APM)
Supply Chain Risk Management Certification - Vantage
Multimodal Transportation Route Planning Certificate

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