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Skills

  • International shipping compliance
  • Customer satisfaction improvement
  • Invoice generation
  • Inventory forecasting
  • Cargo safety procedures enhancement
  • Freight handling operations
  • Inventory management
  • Process improvement
  • Cargo booking
  • Customs Clearance Coordination

Work Experiences

  • Was in charge of all tasks delegated to me, including vendor management and workflow optimization.
  • Adhered to safety regulations.
  • Certified shipments for program and initiative regulations compliance.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created and updated SAP spreadsheets to track customer, shipping, and internal data.
  • Assisted in the creation of process procedures.
  • Developed a reputation for punctuality and hard work.
  • Authored and updated the comprehensive cargo operations manual, which was later certified by initiative.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved 28% risk mitigation.

Summaries

  • Proficient in promoting process by leveraging data analysis and team leadership knowledge.
  • Accomplished Lead Cargo Agent adept at coordinating oversized and hazardous materials, ensuring compliance with safety regulations and minimizing damage incidents by 59%. Recognized for consistently boosting operational productivity.
  • Accomplished Lead Cargo Agent with hands-on experience leading cargo teams, improving labor efficiency by 17%, and reducing costs through better space management strategies. Adept at cutting freight costs through smart contract negotiations.
  • Ability to recognize category issues and integrate method solutions to achieve framework.
  • Active leader with excellent communication and collaboration skills.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Lead Cargo Agent is a skilled Lead Cargo Agent who can research and use various transportation companies and shipment methods.
  • Knowledge of Salesforce in depth, as well as process improvement and workflow optimization abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Led the daily scheduling of 9 cargo handlers, implementing load-balancing techniques that reduced overtime costs by 64%
  • Conducted detailed root cause analysis on delayed shipments, resulting in the implementation of corrective actions that reduced recovery time to 8 days on average
  • Designed inbound cargo schedules based on current air traffic, cutting delays caused by congested schedules by 4 hours on average
  • Completed certification in metric to enhance compliance with international cargo and shipping regulations, streamlining the customs approval process
  • Oversaw carrier contract renegotiations, saving the company 6 annually while maintaining service quality via improved delivery metrics
  • Developed a KPI dashboard to monitor real-time cargo metrics, allowing for the proactive addressing of delays and a 68% improvement in client delivery times
  • Supervised over 17 cargo shifts per week, restructured team workflows to achieve a 20% increase in daily throughput without additional resourcing
  • Partnered with marketing to revamp reverse logistics processes, reducing the volume of returns by 44% and improving client satisfaction by 48%
  • Implemented key cross-border shipping requirements for system, leading to a seamless transition to new providing shipping routes and cutting processing time by 18%
  • Promptly identified bottlenecks in intermodal cargo transfer, revising SOP to cut transfer times by 9 hours and raise client satisfaction

Affiliations

  • Member, National Air Transportation Association (NATA)
  • Affiliate, Council of Supply Chain Management Professionals (CSCMP)
  • Member, International Association for Air Cargo (IAAC)
  • Certified Professional Logistician (CPL), 2015, American Society of Transportation & Logistics
  • Affiliate, Freight Transport Association (FTA)
  • President, Cargo Operations Improvement Committee – Cedar Works
  • Board Member, Cargo Accuracy Standards Task Force, 2017, Cedar Works
  • Lead Instructor, Cargo Transport & Shipment Integrity Course, Denver, 2023
  • Member, International Federation of Freight Forwarders Associations (FIATA)
  • Certified, Dangerous Goods Regulations (DGR) Course, IATA

Certifications

  • Certified International Freight Forwarder (CIFF) - FIATA
  • Certified Aviation Management Professional (CAMP) - Aviation Institute
  • IATA Dangerous Goods Regulations (DGR) Certification
  • Air Freight Safety and Compliance Specialist (AFSCS)
  • IATA e-Air Waybill (e-AWB) Implementation Specialist
  • TSA Known Shipper Program Certification
  • Certificate in Air Cargo Supply Chain - Brightline
  • Microsoft Office Specialist (MOS)
  • Multimodal Transportation Route Planning Certificate
  • Certified Transportation Network Professional (CTNP)

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