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Skills

  • Regulatory compliance
  • Supervision
  • Stakeholder relationship management
  • Fiscal responsibility and compliance
  • Team building
  • Grant writing and securing funds
  • Interdisciplinary team management
  • Budget management and allocation
  • MS Office
  • Data analysis

Work Experiences

  • Analyzed community needs to develop targeted outreach programs for marginalized populations, resulting in a 79% growth in participation.
  • Advocated for affordable housing.
  • Coordinated a city-wide mental health initiative.
  • Transported ServiceNow to one year customer locations.
  • Oversaw the delivery of metric project by framework team, which resulted in method.
  • Authored strategic plans and operational policies that aligned with our mission, leading to measurable improvements in service delivery.
  • Connected seniors and youth.
  • Achieved results over 6 months.
  • Collaborated with non-profits.
  • Coordinated team development activities and trainings with senior case managers.

Summaries

  • Within Real Estate, senior Director of Community Services and outstanding performer in client relations and quality assurance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 60% improvement in volunteer engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved a 48% improvement in client satisfaction.
  • Benefited over 18 families.
  • Adept at building high-performing teams, reducing staff turnover by 40% through proactive employee engagement and leadership development.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Authorized and effective communicator.
  • Achieved a 67% increase in program participation.

Accomplishments

  • Monitored and evaluated key performance indicators (KPIs) to ensure service objectives were met, achieving a 63% improvement in operational metrics.
  • Developed a comprehensive training program for staff on client needs assessments, improving service accuracy and reducing errors by 46%.
  • Orchestrated procedure attended by 17 community members, successfully raising awareness about critical local health and social challenges.
  • Introduced new volunteer training programs that enhanced the quality of client interaction and reduced volunteer turnover by 83%.
  • Documented and resolved process which led to system.
  • Led a cross-functional team to secure $4 in funding for initiatives aimed at homelessness reduction, achieving a 16% decrease in local homelessness figures.
  • Streamlined internal processes, reducing administrative overhead by 68% while enhancing staff productivity and service delivery.
  • Guided the successful reorganization of the division, decreasing service wait times by 44% and boosting community client satisfaction.
  • Coordinated city-wide public health initiative, involving 14 participants and increasing awareness of mental health issues within underserved populations.
  • Secured 11 in grants to launch a youth homelessness intervention program, achieving a 82% reduction in teen homelessness over 2023 period.

Affiliations

  • National Association of Social Workers
  • National League of Cities (NLC)
  • National Organization of Human Services (NOHS)
  • National Community Development Association (NCDA)
  • American Public Human Services Association (APHSA)
  • International City/County Management Association (ICMA)
  • Nonprofit Leadership Alliance (NLA)
  • Project Management Institute
  • American Planning Association (APA)
  • Public Relations Society of America (PRSA) - Community Sector Chapter

Certifications

  • Certified Community Leadership Professional (CCLP) – Cedar Works
  • Strategic Planning for Nonprofits Certification – program
  • Cisco Certified Internetwork Expert (CCIE)
  • Data Analytics for Nonprofit Leaders – Cedar Works
  • Certificate in Disaster and Emergency Recovery Coordination – Brightline
  • Certified Peer Specialist (CPS; Mental Health/Substance Abuse) – Oregon
  • Certificate in Mental Health First Aid – Lakeside Partners
  • Conflict Resolution and Mediation Certification – Asana
  • Certified Addiction Professional (CAP) - Washington
  • Certified Public Accountant (CPA)

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