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Skills

  • Team management
  • Diagnostics and troubleshooting
  • Customer complaint resolution
  • Supervision
  • Operational improvement
  • Budgets
  • Relationship development
  • Blueprints and schematics
  • Organization
  • System installation and configuration

Work Experiences

  • Collaborated with cross-functional teams at Columbus, ensuring efficient system setup and reduced downtime by 30%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted comprehensive pre-installation assessments.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved reduction over several months.
  • Achieved an 4 annual operational cost reduction.
  • Aided in a $11 reduction in yearly operational costs.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 60% reduction in repeat ticket submission by proactively addressing technical pain points.

Summaries

  • Collaborated with operations teams.
  • Maintenance Supervisor with 14 years of experience leading teams in maintenance-related roles.
  • Achieved a 78% decrease in system downtime.
  • Achieved a reduction of 34%.
  • Avoided 2 breaches in 2019.
  • Lifts up to 18 pounds safely and effectively, and completes tasks according to instructions.
  • Consistently achieved high customer satisfaction ratings.
  • Achieved a 30% reduction in customer churn.
  • Adept at implementing device personalization strategies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Improved service level compliance by 25% through hands-on technical training provided to the in-house support teams and client-side technicians.
  • Initiated system audits and resolved 7 security vulnerabilities, bolstering infrastructure resilience and ensuring regulatory compliance.
  • Configured and installed VoIP equipment for a distributed team of 13, ensuring seamless communications and reducing call drops by 59%.
  • Provided real-time system monitoring during critical client projects, preventing downtime and ensuring uninterrupted service delivery.
  • Collaborated with team of 9 in the development of system.
  • Trained and mentored a team of 4 junior technicians, enhancing team performance and reducing escalation cases by 17%
  • Set up and managed an automated ticket escalation process, achieving a 74% reduction in response times within one year.
  • Improved technical documentation processes, enabling quicker onboarding of new technicians and reducing training time by 25%.
  • Leveraged diagnostic tools to identify and resolve corrupted system files, restoring full operational capacity within three years.
  • Standardized remote diagnostic procedures, leading to 24% faster resolution times for remote IT support tickets.

Affiliations

  • National Association of Social Workers
  • Lions Club
  • Information Systems Security Association (ISSA)
  • Certified Information Systems Auditor (CISA)
  • International Association for Radio, Telecommunications and Electromagnetics (iNARTE)
  • Rotary International
  • Microsoft Certified Professional (MCP) – ITIL/Asana
  • Association of Information Technology Professionals
  • International Council of Nurses
  • International Association of Business Communicators (IABC) – Technical Focused

Certifications

  • Certified Hardware and Networking Engineer (CHNE)
  • MikroTik Certified Network Associate (MTCNA)
  • Google Certified Professional Cloud Architect
  • Certified Cisco Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA IT Operations Specialist (CIOS)
  • ServSafe
  • ITIL Foundation Certification
  • Google IT Support Professional Certificate
  • Juniper Networks Certified Internet Associate (JNCIA)

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