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Skills

  • Strong verbal communication
  • Powerful negotiator
  • Interpersonal and written communication
  • Code validation skills
  • Data entry
  • Report writing
  • Customer feedback systems implementation
  • Team liaison
  • Project management
  • Corporate social responsibility (CSR) initiatives

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Conducted targeted market research in order to assess industry competition and spot profitable trends.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Implemented cutting-edge programs, such as the process program, to boost employee retention and reduce turnover.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept the category workspace clean and organized by working closely with employees to systemize tasks.

Summaries

  • Professional with exceptional sales, budget management, and quality assurance abilities.
  • Veteran Co-Owner with exceptional client relations and project management abilities.
  • Composed persona with a strong sense of motivation.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Expertise in technology and product development.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Co-Owner who is forward-thinking and knows a lot about budget management.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • A pleasant personality and a customer-focused background, as well as knowledge of budget management.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Analyzed market data to optimize pricing strategy, achieving a 58% gross profit improvement in 2020.
  • Identified
  • Improved
  • Initiated
  • Recorded
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Recommended
  • Achieved Lean for Brightline by implementing successful operational changes and meeting all required industry standards.

Affiliations

  • National Restaurant Association (for hospitality-related businesses)
  • Association for Supply Chain Management (APICS)
  • Sales Management Association (SMA)
  • Rotary International
  • National Entrepreneurs Association
  • Cybersecurity & Infrastructure Security Agency (CISA)
  • Project Management Institute (PMI)
  • American Staffing Association (ASA)
  • Institute of Management Consultants (IMC USA)
  • Retail Industry Leaders Association (RILA)

Certifications

  • Change Management Practitioner (CMP) - 2024 - Northwind
  • Six Sigma Black Belt Certification - 2017, Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Brand Strategist (CBS) 2022 - Beacon Labs
  • Certified Digital Marketing Professional (CDMP) – 2023, Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Success Manager (CCSM) - 2015
  • Certified in Strategy and Competitive Analysis (CSCA) 2022 - Northwind
  • Financial Management Professional (FMP) 2022 - Lakeside Partners

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