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Skills

  • French fluency
  • Cash handling and management
  • Medicare and Medicaid eligibility
  • Call center transactions
  • Upselling techniques
  • Active Data Online
  • Procedure equipment
  • Performance improvement
  • MS Office
  • Hospitality industry knowledge

Work Experiences

  • Demonstrated a friendly, outgoing, and energetic demeanor in order to create a welcoming and enjoyable environment for visitors.
  • Solved
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Used Workday to keep track of seated guests and available seating.
  • Invented
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Customers were escorted to vehicles by me.

Summaries

  • Resourceful
  • Greeter with 15 years of successful data analysis and cross-functional collaboration experience.
  • Articulate
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • In fast-paced environments, he is able to maintain efficiency and calmness.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Security standards, cleaning procedures, and restocking strategies are all covered.
  • Pragmatic
  • Calls are successfully converted into new sales.
  • Dependable

Accomplishments

  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Exceeded guest service expectations by delivering exceptional customer care, driving positive feedback up by 72%.
  • Managed appointment scheduling and queue management for service teams, ensuring timely guest assistance and a 29% reduction in waiting times.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Collected and analyzed guest feedback through onsite surveys, leading initiatives that improved satisfaction levels by 58%.
  • Assisted with guest arrivals and departures, optimizing the flow of visitors and limiting congestion in high-traffic areas.
  • Streamlined the front desk communication protocols with concierge services, improving internal coordination and reducing guest wait times by 37%.
  • Provided welcoming environment by greeting an average of 3 visitors per shift, maintaining a satisfaction rating of 43%.
  • Documented and resolved method which led to system.

Affiliations

  • International Hospitality Management Schools Network
  • International VIP Guest Services Association
  • National Concierge Association (NCA)
  • International Customer Service Association
  • National Association of Social Workers
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Customer Service Experience Network (CSEN)
  • Service Excellence and Leadership Program from Brightline
  • Association for Computing Machinery

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Management and Resolution Certification for Hospitality Services by Summit Group
  • Front Desk Representative Certification (AHLEI)
  • Advanced Certificate in Business Accounting
  • ServSafe
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Conflict Resolution Certification by Ironclad Systems

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