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Skills

  • Time management
  • Operational improvement
  • Regulatory compliance
  • Vendor relationship management
  • Method equipment
  • Public Relations Campaigns
  • Budget forecasting and variance analysis
  • Organization
  • Corporate Sponsorship Acquisition
  • Communications

Work Experiences

  • Achieved a 71% increase in post-visit surveys.
  • Increased sales by 6% by providing purchase advice and promoting additional products.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Taught newly hired Entertainment Department Managers how to upsell using project management and data analysis, boosting job expertise within several months.
  • Catered to segmented market research insights.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved 10 million impressions on traditional platforms.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Devised and coordinated process and system strategic plans, resulting in a $16 increase in sales revenue within 18 months.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of strategic planning and vendor management as well as strategic planning training.
  • Achieved higher retention rates.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Professional with risk assessment and process improvement abilities who is dependable and attentive.
  • Achieved a 28% improvement in guest satisfaction scores in 2021.
  • Adept at training and onboarding new staff, producing a 50% reduction in onboarding time by improving procedural efficiency.
  • Achieved a 58% boost in overall attendance.
  • Balanced creative vision with operational realities.
  • QuickBooks is something I'm familiar with.

Accomplishments

  • Reduced event budget overruns by 59% through close monitoring and renegotiation of vendor contracts.
  • Secured industry certifications in Lean, leading to enhanced team credibility and improved event compliance and safety measures.
  • Fostered long-term partnerships with local performers and organizations, increasing community involvement in events by 79% year-over-year.
  • Boosted ticket sales in program by 73% through the introduction of segmented entertainment programming based on market research.
  • Implemented customer satisfaction tracking metrics, resulting in a 53% improvement in overall guest ratings across entertainment experiences.
  • Generated 61% higher year-on-year revenue by introducing limited-time seasonal programs aimed at traditionally low-attendance periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Re-engineered department workflows, cutting down on setup and breakdown times for events by 4 hours, freeing time for additional programming or cost-saving measures.
  • Directed marketing and promotion efforts for marquee events, resulting in record revenue growth of 18% during festival season.
  • Developed and implemented a dynamic seasonal event calendar which increased recurring guest attendance by 63% year-over-year.

Affiliations

  • Women in Entertainment Empowerment Network (WEEN)
  • International Special Events Society (ISES)
  • Event Planners Association (EPA)
  • International Live Events Association (ILEA)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Academy of Interactive Arts & Sciences (AIAS)
  • National Association of Social Workers
  • National Speakers Association (NSA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certificate in Theatrical Operations Management
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS)
  • CompTIA A+ Technician
  • Entertainment & Event Management Certification
  • Certified Special Events Professional (CSEP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Venue Professional (CVP)

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