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Skills

  • Team management
  • Relationship development
  • End-to-end client service for bespoke watch orders
  • Regulatory compliance
  • Micro-tool handling
  • Chronometer certification preparation
  • Business operations
  • Budgets
  • Schedule management
  • Procedure equipment

Work Experiences

  • Collaborated with a Boston artist.
  • Collaborated with international suppliers.
  • Achieved monthly sales targets by offering personalized service to clients purchasing luxury timepieces, resulting in a 19% increase in revenue.
  • Achieved a 79% discount compared to domestic vendors.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 57% increase in output.
  • Advised customers on watch care and maintenance.
  • Refurbished the visual aspects of watches by polishing and cleaning metal and glass faces and bands.
  • Consulted with renowned collectors to authenticate vintage watches, discovering and documenting over 17 undisclosed prototypes.
  • Conducted an analysis of customer service feedback.

Summaries

  • Collaborated with premier suppliers and manufacturers to source rare parts, reducing procurement times by 56% on limited edition collections.
  • Watchmaker meticulous with 7 years of experience completing repairs on time and on budget.
  • Achieved up to 18% customer satisfaction improvement by diagnosing watch issues quickly and offering personalized service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative leader.
  • Achieved up to 40% customer satisfaction improvement.
  • Accomplished Watchmaker adept at negotiating with suppliers and securing high-quality, rare parts to reduce lead times by 32%.
  • Adjusted spring tension for longevity.
  • Built repeat clientele.
  • Collaborated with premier suppliers and manufacturers.

Accomplishments

  • Collaborated directly with luxury watch brand suppliers to ensure the timely shipment of genuine parts, reducing delays for customer repairs by 18 days.
  • Resolved product issue through consumer testing.
  • Sourced discontinued parts for vintage watch models, restoring 44% of orders to their original specifications despite supply chain limitations.
  • Enhanced team efficiency by introducing a cloud-based inventory management system, decreasing search time for parts by 73%.
  • Documented and resolved program which led to procedure.
  • Designed and crafted unique watch dials per customer requests, increasing specialized product orders by 15% within the first three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided maintenance and regulation services for automatic and manual watches, increasing the overall accuracy and lifespan of 14 timepieces.
  • Introduced a collaborative feedback system with clients post-repair, increasing the overall customer satisfaction score by 39%.
  • Utilized Asana to disassemble and reassemble intricate watch escapements, improving timekeeping precision to within process per 18 months.

Affiliations

  • Certified process Official Repair Technician
  • American Marketing Association
  • Horological Academy of Independent Creators – Excellence in Craftsmanship Award
  • Association for Supply Chain Management (APICS)
  • International Horological Union – Watchmaking Techniques Standard Accreditation
  • Luxury Watch Retail Association (LWRA) – Sales Excellence Certification
  • Society for Antique Wristwatch Preservation – Member
  • International Vintage Horology Society – Consulting Member
  • Project Management Institute
  • Bespoke Watchmakers Guild – Subject Matter Expert on Custom Timepieces

Certifications

  • Certified Public Accountant
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Micro-Electromechanics in Timepieces Certification - initiative
  • Project Management Professional (PMP)
  • Certified Professional in Watch Disassembly and Reassembly - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Vintage Watchmaker - initiative
  • Cisco Certified Network Associate (CCNA)
  • Chronometer Technician Certification - Northwind

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