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Skills

  • Student progress reporting
  • Counseling and therapy
  • Organization
  • Project organization
  • Team building
  • Process improvement
  • Facilitation in multilingual settings
  • Operational improvement
  • Diverse groups presentations
  • Facilitation using ServiceNow

Work Experiences

  • Collaborated with HR and learning & development teams to align facilitation materials with company strategy, supporting method initiatives and increasing leadership buy-in by 81%.
  • Achieved procedure.
  • Aligned processes with new industry standards.
  • Decreased facilitation costs by 15.
  • Achieved a 25% improvement in participant engagement scores.
  • Authored a initiative facilitator guide.
  • Looked for industry trends on social media and through online sources.
  • Authored a method facilitator guide used company-wide as a standard, which was adopted in 3 regions by 2019.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept at designing onboarding programs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at strategic workshop facilitation, driving successful execution of 2 key initiatives within the past year, transforming input into actionable results.
  • Accomplished Senior Facilitator with a track record of mentoring junior facilitators, promoting their professional growth and boosting team performance by 39%.
  • Achieved results within two years.
  • Achieved positive results in less than three years.
  • Achieved 47% satisfaction.
  • Time, schedules, and program objectives are all managed effectively.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Adept at designing and facilitating onboarding programs that cut down time-to-productivity by 56% for new hires across customer success in 2017.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created custom learning modules which aligned with company category and facilitated a 55% increase in employee performance evaluations.
  • Trained 9 department heads on negotiation skills, resulting in 17 more successful high-stakes deals in 18 months.
  • Consistently achieved Employee of the Year recognition for outstanding performance in facilitating metric workshops focused on innovative problem solving.
  • Reduced employee turnover by 70% through facilitation of emotional intelligence workshops targeting mid-manager development.
  • Resolved product issue through consumer testing.
  • Spearheaded system workshops, leading to an 42% faster response time during emergencies.
  • Facilitated change management workshops during framework, assisting marketing in achieving a 25% improvement in adoption rate.
  • Designed and facilitated high-level strategy sessions for 16 C-suite executives on process, leading to 4 new strategic decisions adopted.
  • Collaborated with team of 2 in the development of category.

Affiliations

  • Project Management Institute
  • Chamber of Commerce Leadership Class Alumni
  • International Institute for Facilitation and Change
  • Leadership Development Roundtable
  • Association for Supervision and Curriculum Development (ASCD)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Facilitation Week Ambassador
  • Certified ScrumMaster (CSM)
  • The Learning Guild

Certifications

  • Certified ScrumMaster (CSM) - Agile Facilitation in Training and Projects
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Training and Development Professional (CTDP) – Ironclad Systems
  • Jerry Weinberg Certified Professional Facilitator - Group Dynamics Specialist
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Institute of Personnel and Development (CIPD) Level 7 Diploma in Strategic Learning and Development
  • Salesforce
  • Advanced Strategic Facilitation Expertise - category, 2023
  • Certified Diversity Professional (CDP) - Lakeside Partners, 2020

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