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Skills

  • Scheduling
  • Regulatory compliance
  • Customer Feedback Integration
  • Effective delegation to support staff
  • Advanced organizational skills
  • Event branding and design coordination
  • Venue selection
  • Networking
  • First Aid/CPR
  • Contract drafting and legal compliance

Work Experiences

  • Contributed to Meridian's strategic decision-making process.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Created detailed budget projections.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with multiple departments.
  • Acted as the primary point of contact for logistical issues.
  • Coordinated logistics for process that hosted 7 attendees, implementing strategies that boosted registration by 18%.
  • Was in charge of a 15 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Achieved a 78% reduction in session overlap.
  • Achieved 16% better brand visibility.

Summaries

  • Expert at coordinating event logistics and collaborating with sales and marketing teams to achieve booking goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved 46% improvement in attendee engagement.
  • Adept at cross-team collaboration.
  • Collaborative and action-oriented.
  • Adaptable Conference Specialist.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at managing large-scale conferences.
  • Accomplished Conference Specialist.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced session overlap and attendee confusion by implementing an optimized event schedule, leading to a 58% reduction in attendee complaints.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw all aspects of standard, expanding participation from 16 to 10 attendees and securing 16 in sponsorships.
  • Collaborated with external partners to launch international conferences, attracting 9 attendees from 17+ countries.
  • Boosted attendee engagement by strategizing personalized email campaigns, leading to a 65% higher retention rate for recurring events.
  • Negotiated with high-profile vendors, resulting in a cost-saving of 70% on contracted services across multiple events.
  • Created an integrated post-conference survey system that boosted responses by 70%, offering actionable insights for future events.
  • Worked closely with 11 department heads to align conference goals with strategic company objectives, leading to a 40% increase in internal stakeholder satisfaction.
  • Coordinated successful international events, leveraging multilingual communication skills in French to assist diverse attendees.
  • Utilized category to track and strategically follow up with attendees, improving retention by 29% year-over-year.

Affiliations

  • Society of Women Engineers
  • Society for Incentive Travel Excellence (SITE)
  • International Conference Services Membership
  • Project Management Institute
  • International Congress and Convention Association (ICCA)
  • International Association of Conference Centers (IACC)
  • International Live Events Association (ILEA)
  • Venue Management Association (VMA)
  • International Council of Nurses
  • International Association of Professional Congress Organisers (IAPCO)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Meeting Professional (CMP)
  • Digital Event Strategist (DES)
  • Advanced Hospitality and Tourism Management Certificate
  • Certified Association Executive (CAE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • SoMe for Events (Social Media for Events Certification)

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