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Skills

  • Cross-functional collaboration
  • High Pressure Deadline Management
  • Installation infrastructure development
  • Supervision
  • Incident reporting and prevention
  • Machinery operation
  • Critical thinking
  • Work order review
  • Machine calibration
  • Relationship development

Work Experiences

  • Authored technical documents and training manuals for new splicers, resulting in streamlined onboarding processes and a reduction in training time by 29%
  • Achieved a 60% reduction in reported incidents.
  • Collaborated with engineers and technical teams to design custom cable layouts that reduced installation time by 37%.
  • Awarded Innovation Award for excellence in splice craft.
  • Assisted field engineers in complex repairs, ensuring operational uptime exceeded 27% over a two years period.
  • Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment by 18 years.
  • Performed functional and quality testing on products and subassemblies, as well as troubleshooting issues with equipment, devices, and products.
  • Checked finished products for quality and compliance with customer requirements.
  • Was in charge of the storeroom's logistics and inventory management.
  • Adapted rapidly to new splicing technologies introduced in 2015, consistently reducing splice times by 70%.

Summaries

  • Boosted team efficiency by 70% %.
  • Background in materials handling, documentation, and SAP operation for 15 years.
  • Experienced Production Worker with expertise in line monitoring and material preparation for method production.
  • Adept at mentoring new team members.
  • Achieved a success rate of 47% in first-time cable installations.
  • Detail-oriented Production Worker with a track record of successfully managing physically demanding tasks and changing work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • At all times, I'm focused on being productive and safe.
  • Clear understanding of project management and client relations as well as quality assurance training.
  • Collaborated effectively with field engineers to troubleshoot and repair complex telecommunications systems, contributing to operational uptime exceeding 61% over several months.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted root cause analyses for recurring splicing issues, implementing solutions that led to a 68% decrease in repeated service calls.
  • Developed and delivered splicing training that enabled new hires to meet proficiency requirements 8 weeks ahead of schedule.
  • Resolved product issue through consumer testing.
  • Championed initiatives to standardize splicing tools and equipment across teams, significantly reducing cross-training times by 9 hours.
  • Led a team in a successful 2020-long splicing project in Columbus, delivering results under budget and ahead of deadlines.
  • Acted as the client liaison on multiple high-stakes projects, ensuring transparent communication and timely execution of deliverables, boosting satisfaction by 44%.
  • Collaborated with field engineers to implement fiber repairs in under 13 hours, ensuring minimal downtime and a 23% performance restoration.
  • Partnered with engineers to execute custom fiber optic layouts that reduced overall labor costs by 33% on large-scale projects.
  • Secured a Lean related to fiber optic splicing to enhance technical competencies and maintain industry best-practice standards.

Affiliations

  • International Fiber Splicing Society
  • Optical Fiber Communication (OFC) Conference & Exhibition
  • American Marketing Association
  • National Institute for Certification in Engineering Technologies (NICET)
  • Lions Club
  • International Cable Splicing Guild
  • Society of Human Resource Management
  • Telecommunications Industry Association (TIA)
  • Association for Supply Chain Management (APICS)
  • National Cable Splicing Association

Certifications

  • Fiber Optic Technician Installer Program (FOTI)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Building Industry Consulting Service International (BICSI) Installer Certification
  • Fiber Optic Association (FOA) Certified Fiber Network Technician
  • American National Standards Institute (ANSI) Certification of Fiber Optic Technicians
  • Fiber to the Home (FTTH) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified

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