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Skills

  • Crisis Intervention and Support
  • Client Satisfaction Improvement Strategies
  • Team building
  • Operational improvement
  • Outpatient services
  • Relapse assistance
  • CCTV
  • Planning and coordination
  • Data-driven decision making
  • Administrative support

Work Experiences

  • Collaborated with a variety of healthcare professionals to plan rehabilitation programs.
  • Analyzed job market trends to advise on appropriate vocational training programs, increasing client alignment with in-demand skills.
  • Advocated for employer accommodations and reasonable adjustments, resulting in improved client workplace compatibility and an 3% drop in on-the-job injury recurrences.
  • Collaborated with healthcare professionals.
  • Assisted in the creation of program procedures.
  • Achieved recognition as a President's Club recipient for excellence in vocational counseling and rehabilitation strategies.
  • Analyzed average placement duration and success rate.
  • Kept my metric knowledge up to date by doing data analysis and project management.
  • Management recognized me for providing outstanding customer service.
  • Achieved a 78% improvement in service delivery times.

Summaries

  • Competent in a variety of program services as well as the current job market.
  • Achieved 35% client satisfaction in 2015.
  • A well-qualified case manager who can guide clients through the steps of career planning and help them develop their vocational skills.
  • SAP and Power BI experts with exceptional interpersonal skills.
  • Senior Vocational Rehabilitation Counselor and team leader with 10 years of experience in system settings.
  • Ability to recognize initiative issues and integrate method solutions to achieve procedure.
  • Adept at optimizing resource allocation.
  • Achieved a 41% boost in job placements.
  • Proficient in promoting program by leveraging process improvement and risk assessment knowledge.
  • Adept at optimizing resource allocation, resulting in a 51% reduction in operational costs while maintaining superior client service quality.

Accomplishments

  • Supervised orientation and training programs that equipped new hires and junior counselors with essential skills, leading to improved team performance by 80%.
  • Leveraged a network of over 18 existing and new employers to create sustainable job opportunities for clients with unique vocational barriers.
  • Initiated cross-functional collaboration with external mental health counselors to enhance well-being and employability of clients facing psychiatric challenges.
  • Partnered with state and federal agencies to ensure program compliance, allowing for more efficient service delivery and fewer client rejections.
  • Achieved a 2015 award for leading innovative solutions in vocational rehabilitation, resulting in better client satisfaction and higher job placement rates.
  • Collaborated with health professionals in designing holistic return-to-work plans, improving integrated support services for clients with complex needs.
  • Monitored evolving labor trends and aligned vocational services with market demands, helping to reduce unemployment rates for clients by 56%.
  • Established protocols that improved counselor referral accuracy, facilitating more targeted client resource allocation and reducing dropouts by 31%.
  • Implemented standardized client needs assessment tools, reducing assessment time by 32% and improving data-driven decision-making processes.
  • Led the deployment of mental health-focused vocational rehabilitation programs, which enriched counselors’ ability to address psychological barriers to employment.

Affiliations

  • Active Practitioner, National Association of Workforce Development Professionals (NAWDP), specializing in client accommodations and tailored job search strategy development.
  • Sponsor and Mentor in the Disability Mentoring Day (DMD) initiative, providing job-shadowing opportunities and vocational support to young adults with disabilities.
  • Member of the National Association for the Advancement of Orthotics and Prosthetics (NAAOP), expanding expertise in accommodating physical disabilities in employment settings.
  • Affiliation with American Psychological Association (APA) Division 22: Rehabilitation Psychology, focusing on psychological aspects of employment retention for clients with disabilities.
  • Participated in the Oregon Vocational Rehabilitation Services Advisory Committee to enhance job retention strategies through continued client support.
  • Certified Rehabilitation Counselor (CRC) under the Commission on Rehabilitation Counselor Certification (CRCC), expertise in legal and ethical standards.
  • Co-authored a research paper on workforce reintegration through the Rehabilitation Research and Training Center (RRTC), featured in program.
  • Keynote Speaker at the annual Vocational Rehabilitation and Employment Conference, addressing advanced vocational counseling techniques and emerging workforce trends.
  • Affiliated with the National Association of Disability Representatives (NADR), ensuring clients’ legal representation in employment accommodations and vocational support.
  • Active participant in the National Career Development Association (NCDA) webinars on tailoring career counseling for diverse client populations.

Certifications

  • Disability and Employment Policy Advisor Certification (DEPA) metric
  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS)
  • ADA Compliance Specialist Certification category
  • American Academy of Financial Management (AAFM)
  • Certified Workforce Development Professional (CWDP)
  • Licensed Professional Counselor (LPC) Ohio
  • Salesforce
  • Credential for Strengths-Based Counselor Training Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)

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