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Skills

  • Planning and coordination
  • Client needs assessments
  • Public speaking and presentations
  • Client advocacy
  • Organization
  • Operational improvement
  • Conflict resolution and mediation
  • Business operations
  • Disability awareness training
  • Outpatient services

Work Experiences

  • Achieved recognition as a President's Club recipient for excellence in vocational counseling and rehabilitation strategies.
  • Achieved an 3% drop in on-the-job injury recurrences.
  • Achieved recognition as a Innovation Award recipient.
  • Used QuickBooks to compile data gathered from various sources.
  • Saved money by developing functional solutions to metric problems.
  • Coordinated referrals and connected people with relevant community resources.
  • Achieved a 16% improvement in client feedback scores.
  • Achieved a 70% increase in successful placements.
  • Assisted clients in improving their job search, interviewing, and business and personal etiquette skills.
  • Assisted in the creation of program procedures.

Summaries

  • Achieved a 39% longer employment duration for program participants.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • During 6 years of related experience, demonstrated expertise in vocational support and career planning.
  • Achieved a 41% boost in job placements.
  • Achieved 35% client satisfaction in 2015.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Project management in framework settings and cross-functional collaboration in client relations settings.
  • Ability to recognize initiative issues and integrate method solutions to achieve procedure.
  • Achieved a 26% increase in client sustainability.
  • Achieved a 76% reduction in operational costs.

Accomplishments

  • Partnered with state and federal agencies to ensure program compliance, allowing for more efficient service delivery and fewer client rejections.
  • Developed a cutting-edge tracking system aligned with compliance regulations, reducing case backlog and improving program efficiency by 19%.
  • Led the deployment of mental health-focused vocational rehabilitation programs, which enriched counselors’ ability to address psychological barriers to employment.
  • Achieved a 2015 award for leading innovative solutions in vocational rehabilitation, resulting in better client satisfaction and higher job placement rates.
  • Facilitated the creation of personalized rehabilitation plans for clients by effectively assessing skills, needs, and vocational strengths of diverse populations.
  • Mentored 17 junior counselors, fostering professional growth and contributing to a 36% increase in client satisfaction scores.
  • Managed caseloads of over 17 clients, ensuring timely services and interventions that resulted in 21% of clients achieving full employment status.
  • Coordinated with category, achieving 40% improvement in long-term employment outcomes for individuals with varying disabilities.
  • Leveraged a network of over 18 existing and new employers to create sustainable job opportunities for clients with unique vocational barriers.
  • Conducted over 6 vocational assessments per year, resulting in precise job matching and an overall improvement in client satisfaction ratings.

Affiliations

  • Active Practitioner, National Association of Workforce Development Professionals (NAWDP), specializing in client accommodations and tailored job search strategy development.
  • Participated in the Oregon Vocational Rehabilitation Services Advisory Committee to enhance job retention strategies through continued client support.
  • Attended 18 employment and skill-building workshops by the Employment Networks in Vocational Rehabilitation Services (ENVR), resulting in improved client retention rates.
  • Affiliated with the National Council on Rehabilitation Education (NCRE), contributing to continued professional development in rehabilitation counseling since 2018.
  • Certified by the Job Accommodation Network (JAN) for expertise in workplace accommodations and compliance strategies for individuals with disabilities.
  • Member, National Rehabilitation Association (NRA), actively engaged in ethical practices and advocacy initiatives for individuals with disabilities.
  • Certified Rehabilitation Counselor (CRC) under the Commission on Rehabilitation Counselor Certification (CRCC), expertise in legal and ethical standards.
  • Active participant in the National Career Development Association (NCDA) webinars on tailoring career counseling for diverse client populations.
  • Affiliated with the National Association of Disability Representatives (NADR), ensuring clients’ legal representation in employment accommodations and vocational support.
  • Volunteer Consultant for SAP specialized in crisis intervention and vocational assessments for underserved communities.

Certifications

  • Advanced Professional Vocational Rehabilitation Counselor (AP-VRC) Vantage
  • Certification in Vocational Rehabilitation and Employment Services (CVRES)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Job Accommodation Network (JAN) Certification
  • Certified Case Manager (CCM)
  • Certification in Assistive Technology Applications (USBLN)
  • Certified Rehabilitation Services Provider (CRSP)
  • Apple Certified Associate (ACA)

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