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Skills

Crisis Intervention and Support
Client Satisfaction Improvement Strategies
Team building
Operational improvement
Outpatient services
Relapse assistance
CCTV
Planning and coordination
Data-driven decision making
Administrative support

Work Experiences

Collaborated with a variety of healthcare professionals to plan rehabilitation programs.
Analyzed job market trends to advise on appropriate vocational training programs, increasing client alignment with in-demand skills.
Advocated for employer accommodations and reasonable adjustments, resulting in improved client workplace compatibility and an 3% drop in on-the-job injury recurrences.
Collaborated with healthcare professionals.
Assisted in the creation of program procedures.
Achieved recognition as a President's Club recipient for excellence in vocational counseling and rehabilitation strategies.
Analyzed average placement duration and success rate.
Kept my metric knowledge up to date by doing data analysis and project management.
Management recognized me for providing outstanding customer service.
Achieved a 78% improvement in service delivery times.

Summaries

Competent in a variety of program services as well as the current job market.
Achieved 35% client satisfaction in 2015.
A well-qualified case manager who can guide clients through the steps of career planning and help them develop their vocational skills.
SAP and Power BI experts with exceptional interpersonal skills.
Senior Vocational Rehabilitation Counselor and team leader with 10 years of experience in system settings.
Ability to recognize initiative issues and integrate method solutions to achieve procedure.
Adept at optimizing resource allocation.
Achieved a 41% boost in job placements.
Proficient in promoting program by leveraging process improvement and risk assessment knowledge.
Adept at optimizing resource allocation, resulting in a 51% reduction in operational costs while maintaining superior client service quality.

Accomplishments

Supervised orientation and training programs that equipped new hires and junior counselors with essential skills, leading to improved team performance by 80%.
Leveraged a network of over 18 existing and new employers to create sustainable job opportunities for clients with unique vocational barriers.
Initiated cross-functional collaboration with external mental health counselors to enhance well-being and employability of clients facing psychiatric challenges.
Partnered with state and federal agencies to ensure program compliance, allowing for more efficient service delivery and fewer client rejections.
Achieved a 2015 award for leading innovative solutions in vocational rehabilitation, resulting in better client satisfaction and higher job placement rates.
Collaborated with health professionals in designing holistic return-to-work plans, improving integrated support services for clients with complex needs.
Monitored evolving labor trends and aligned vocational services with market demands, helping to reduce unemployment rates for clients by 56%.
Established protocols that improved counselor referral accuracy, facilitating more targeted client resource allocation and reducing dropouts by 31%.
Implemented standardized client needs assessment tools, reducing assessment time by 32% and improving data-driven decision-making processes.
Led the deployment of mental health-focused vocational rehabilitation programs, which enriched counselors’ ability to address psychological barriers to employment.

Affiliations

Active Practitioner, National Association of Workforce Development Professionals (NAWDP), specializing in client accommodations and tailored job search strategy development.
Sponsor and Mentor in the Disability Mentoring Day (DMD) initiative, providing job-shadowing opportunities and vocational support to young adults with disabilities.
Member of the National Association for the Advancement of Orthotics and Prosthetics (NAAOP), expanding expertise in accommodating physical disabilities in employment settings.
Affiliation with American Psychological Association (APA) Division 22: Rehabilitation Psychology, focusing on psychological aspects of employment retention for clients with disabilities.
Participated in the Oregon Vocational Rehabilitation Services Advisory Committee to enhance job retention strategies through continued client support.
Certified Rehabilitation Counselor (CRC) under the Commission on Rehabilitation Counselor Certification (CRCC), expertise in legal and ethical standards.
Co-authored a research paper on workforce reintegration through the Rehabilitation Research and Training Center (RRTC), featured in program.
Keynote Speaker at the annual Vocational Rehabilitation and Employment Conference, addressing advanced vocational counseling techniques and emerging workforce trends.
Affiliated with the National Association of Disability Representatives (NADR), ensuring clients’ legal representation in employment accommodations and vocational support.
Active participant in the National Career Development Association (NCDA) webinars on tailoring career counseling for diverse client populations.

Certifications

Disability and Employment Policy Advisor Certification (DEPA) metric
Project Management Professional (PMP)
Microsoft Office Specialist (MOS)
ADA Compliance Specialist Certification category
American Academy of Financial Management (AAFM)
Certified Workforce Development Professional (CWDP)
Licensed Professional Counselor (LPC) Ohio
Salesforce
Credential for Strengths-Based Counselor Training Meridian
SHRM Senior Certified Professional (SHRM-SCP)

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