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Skills

  • Inventory management
  • Order fulfillment streamlining
  • Demand forecasting
  • Compliance with international standards
  • Operational improvement
  • Package labeling
  • Custom order clarifications
  • Problem resolution
  • Vendor Negotiations
  • Order discrepancy resolution

Work Experiences

  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Adjusted order priorities based on client needs.
  • Coordinated with suppliers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.
  • Created custom reports using Workday to analyze order trends, driving data-based decisions that optimized stock levels.
  • Capitalized on high-demand seasons.
  • Assisted in the implementation of standard, leading to a 19% reduction in processing time and error rates.

Summaries

  • Awarded in 2024.
  • Committed to accuracy and timeliness.
  • Consistently surpassed performance targets, averaging 34% over benchmarks, and recognized with Top Performer for outstanding contributions in 2017.
  • Collaborative team player.
  • Achieved a 68% improvement.
  • Collaborative team player who thrives in fast-paced environments, known for reducing order delivery times and ensuring a 85% increase in on-time shipments.
  • Skilled at building long-term client relationships and increasing profits.
  • Achieved a 78% improvement in order accuracy.
  • Achieved 43% on-time deliveries during key sales events.
  • Order Processer is a multi-talented Order Processer who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Initiated a daily order review process that reduced order rework time by 36%.
  • Monitored and analyzed key performance indicators (KPIs) for the order processing team, leading to ongoing adjustments that improved metrics by 52%.
  • Documented and resolved process which led to initiative.
  • Worked with human resources to reduce lost shipments by 31% through enhanced tracking and notification processes.
  • Maintained a 59% on-time delivery record throughout high-volume periods such as procedure.
  • Increased order accuracy by 32% through implementation of a double-verification system and improved workflow.
  • Implemented order batching strategies that reduced pick times by 59% and increased order fulfillment speed.
  • Successfully handled 10 high-priority orders weekly, ensuring on-time delivery and minimizing service disruptions.
  • Handled escalated order issues quickly and effectively, reducing processing delays for high-priority customers by 8%.
  • Provided weekly performance feedback to warehouse teams, helping to achieve 16% improvement in order fulfillment rates.

Affiliations

  • National Association of Sales Order Processors (NASOP)
  • International Order and Logistics Planners Guild
  • Project Management Institute
  • National Association of Social Workers
  • E-Commerce Logistics & Fulfillment Network
  • Lean Six Sigma Professional Development Group
  • Technology Adoption Network for Supply Chain Professionals
  • Toastmasters
  • Professional Membership in the ERP Systems User Group (Raleigh)
  • Association for Supply Chain Management (APICS)

Certifications

  • Salesforce
  • ISO 9001:2015 Internal Auditor Certification from Vantage
  • Professional in Supply Chain Management (PSCM) from Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Logistics Associate (CLA) from the Manufacturing Skills Standards Council
  • Certified Order-to-Cash (O2C) Management Specialist
  • Project Management Professional (PMP)
  • APICS Certified in Logistics, Transportation, and Distribution (CLTD)
  • ServSafe

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