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Skills

  • Payment collection
  • Order processing
  • First Aid/CPR
  • Organization
  • Customs documentation handling
  • Budgets
  • Customer engagement
  • Business operations
  • Regulatory compliance
  • Order trend analysis

Work Experiences

  • Achieved 64% on-time deliveries during peak season.
  • Accelerated problem resolution.
  • Addressed delayed orders.
  • Collaborated with the billing department to ensure proper invoicing for multi-tiered orders, reducing invoice adjustments by 26% per month.
  • Cut fulfillment times from two years to method.
  • Communicated promptly with customers and stakeholders.
  • Adjusted order priorities based on client needs.
  • Analyzed order trends.
  • Analyzed data to drive continuous improvements.
  • Addressed shipment delays proactively by collaborating with logistics teams, accelerating problem resolution and minimizing disruptions for key customers.

Summaries

  • Collaborative team player.
  • Order Processer is a multi-talented Order Processer who is consistently rewarded for planning and operational improvements.
  • Client-centered with workflow optimization training.
  • Boosted team productivity by 73%.
  • Consistently exceeded accuracy targets by 63%.
  • Achieved 26% on-time deliveries.
  • Consistently identify areas for cost savings.
  • Achieved a 46% reduction in processing errors.
  • Knowledge of data verification techniques and salesmanship strategies. Trained in data analysis and Tableau use.
  • Order Processer with 18 years of successful client relations and risk assessment experience.

Accomplishments

  • Maintained tracking system for over 2 shipments per day, achieving 33% fulfillment accuracy.
  • Achieved Lean to enhance departmental safety and compliance standards, ensuring adherence during order handling.
  • Optimized return and exchange procedures, resulting in a 57% improvement in processing time.
  • Collaborated with team of 15 in the development of metric.
  • Drove a 54% increase in customer satisfaction through improved shipment tracking and communication systems.
  • Collaborated with IT to upgrade the existing Order Management System, which improved data accuracy for inventory and order processing.
  • Trained 18 new team members on order processing software, improving team productivity by 37%.
  • Implemented order batching strategies that reduced pick times by 59% and increased order fulfillment speed.
  • Identified bottlenecks in packing and shipping that, once addressed, decreased order fulfillment times by 8 hours.
  • Monitored and analyzed key performance indicators (KPIs) for the order processing team, leading to ongoing adjustments that improved metrics by 52%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Member of the National Association of Inventory Services (NAIS)
  • Network for Process Efficiency and Order Handling Managers
  • Toastmasters
  • Continuous Improvement Managers Association (CIMA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society of Women Engineers
  • Institute of Business Forecasting & Planning (IBF)
  • Affiliate Member, Warehouse Education Research Council (WERC)

Certifications

  • Six Sigma Green Belt (SSGB) for Process Improvement
  • Google Certified Professional Cloud Architect
  • Professional Logistics and Freight Forwarding Certification from Meridian
  • Advanced Order Processing in ERP Systems - ServiceNow Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Functional Consultant in Order Management (CFCOM)
  • Salesforce
  • Conflict Resolution and Communication Certification from Vantage
  • Certified Supply Chain Professional (CSCP) from Vantage
  • CompTIA Security+

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