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Skills

  • Relationship development
  • Attention to detail in fast-paced environments
  • Workflow Optimization
  • Data entry background
  • Accessibility standards compliance
  • Error rate reduction
  • Emergency broadcast captioning
  • Operational improvement
  • Custom software configuration
  • Customer Satisfaction Enhancement

Work Experiences

  • Collaborated with clients to create customized caption templates, resulting in 15 template variations for different content formats.
  • Compiled and sorted information to prepare data.
  • Achieved Employee of the Year for consistently maintaining captioning speeds above the industry average of 5 words per minute.
  • Assisted authorities in reaching 18 viewers.
  • Boosted user satisfaction rates by 75% %.
  • Used multitasking skills to listen to callers, repeat what they said, and double-check constructed captions all at the same time.
  • Applied protocols across 18 projects.
  • Conveyed nuanced speech patterns in captions.
  • Contributed to high-profile video productions.
  • Used proper diction to make software transcription easier.

Summaries

  • Caption Assistant is a multi-talented Caption Assistant who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a productivity increase of 48% over the past year.
  • Achieved Innovation Award for maintaining caption speeds above 2 WPM.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • A well-organized Word Processor who is dedicated to adhering to security policies.
  • Achieved transcription speeds of metric WPM.
  • Dedicated to quality and accuracy.
  • Adept at using SAP.
  • Accomplished Caption Assistant known for providing technical support to clients and colleagues, ensuring that captioning tools like Tableau function smoothly. Helped reduce client complaints by 85%.

Accomplishments

  • Regularly collaborated with UX/UI teams to enhance live captioning features, resulting in 63% higher customer satisfaction scores.
  • Successfully managed high-volume captioning tasks for 9 webinars, resulting in high satisfaction ratings from both attendees and organizers.
  • Offered critical feedback during beta-testing of a new captioning solution, directly contributing to its product launch for Lakeside Partners.
  • Developed customizable captioning layouts, improving accessibility for both deaf and hard-of-hearing users across 5 platforms.
  • Resolved product issue through consumer testing.
  • Captured and transcribed 12 educational lectures with 75% accuracy, benefiting hundreds of students in online curriculums.
  • Spearheaded the communication of technical challenges faced by the captioning team, which influenced 2019's roadmap improvements.
  • Led a department-wide initiative to improve captioning response times, which reduced delays by 35% and improved user feedback loop.
  • Collaborated with marketing and customer support teams, resulting in increased engagement by 16% for Ironclad Systems's live-streamed events.
  • Trained new hires on captioning software, leading to a 26% improvement in average captioning accuracy within procedure.

Affiliations

  • Association of Language Companies (ALC)
  • Institute of Professional Captioners and Subtitle Creators (IPCSC)
  • Society of Women Engineers
  • American Translators Association (ATA)
  • Project Management Institute
  • Association of Media Accessibility Professionals (AMAP)
  • Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
  • International Association of Transcriptionists and Captioners (IATC)
  • National Court Reporters Association (NCRA)
  • Toastmasters

Certifications

  • Certified Broadcast Captioner (CBC) from National Court Reporters Association (NCRA)
  • Apple Certified Associate (ACA)
  • Digital Accessibility Consulting Certification from Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Respeaking Specialist from Verbit
  • Certified Public Accountant
  • Certified CART Captioner for Broadcast Media from process
  • Project Management Professional (PMP)
  • AWS Certified Machine Learning Professional for Captioning
  • Accessible Specialist Certification in Digital Accessibility (ASCP) from IAAP

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