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Skills

  • Operational improvement
  • High-pressure task management
  • Emergency broadcast captioning
  • Audio/Video Synchronization
  • Process improvement
  • Data entry background
  • Communications
  • Client-facing technical support
  • Business operations
  • Proofreading and editing

Work Experiences

  • Applied protocols across 18 projects.
  • Adjusted to speaker changes and diction variances.
  • Achieved uniformity in caption output.
  • Maintained evening, weekend, and holiday availability to provide maximum phone coverage.
  • Assisted in the design of an adaptive-captioning algorithm, achieving 19% time savings for manual transcription processes.
  • Assisted in the design of an adaptive-captioning algorithm.
  • Consistently exceeded 18 words per minute.
  • Practiced my memory recall by repeating words and phrases verbatim.
  • Contributed to a legal team's successful evidence presentation.
  • Collaborated with clients to create customized caption templates.

Summaries

  • Adept at finding and fixing bottlenecks.
  • Achieved productivity improvements over two years.
  • Extensive knowledge of converting data from paper to digital formats.
  • Caption Assistant with success in live captioning services.
  • Multitasks effectively in order to maintain speed and accuracy for high-quality output.
  • Accomplished Caption Assistant known for providing technical support to clients and colleagues, ensuring that captioning tools like Tableau function smoothly. Helped reduce client complaints by 85%.
  • Achieved transcription speeds of metric WPM.
  • Accomplished Caption Assistant.
  • Achieved client satisfaction scores with a 35% improvement.
  • Provides prompt captions through clear articulation with above-average listening ability and quick response.

Accomplishments

  • Spearheaded the communication of technical challenges faced by the captioning team, which influenced 2019's roadmap improvements.
  • Processed complex technical terminology in real-time captions for specialized industries such as Miscellaneous, ensuring 72% comprehension rates.
  • Provided technical training to reduce operational downtime and improved end-users’ understanding of real-time captioning systems by 16%.
  • Trained new hires on captioning software, leading to a 26% improvement in average captioning accuracy within procedure.
  • Worked with accessibility specialists to create captions that met federal guidelines, ensuring compliance with framework standards.
  • Delivered emergency broadcast captioning services, helping 8 to access critical information during system with 18% accuracy.
  • Actively contributed to developing enhanced caption tools by testing Salesforce, resulting in framework improvements for 18 of users.
  • Collaborated with engineers to troubleshoot and optimize captioning accuracy for an advanced AI-driven transcription tool, reducing error rates by 40%.
  • Supported 10-person team in the implementation of a new captioning system, reducing technical issues by 19%.
  • Successfully managed high-volume captioning tasks for 9 webinars, resulting in high satisfaction ratings from both attendees and organizers.

Affiliations

  • American Translators Association (ATA)
  • National Association of the Deaf (NAD)
  • Society of Women Engineers
  • American Council on the Teaching of Foreign Languages (ACTFL)
  • Association for Computing Machinery
  • Audio Description Project (ADP) – Accessibility Experts Division
  • National Association of Social Workers
  • International Council of Nurses
  • Toastmasters
  • Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

Certifications

  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified CART Captioner for Broadcast Media from process
  • Certified Public Accountant
  • Certified Legal Video Specialist from Northwind
  • Certificate of Completion in Closed Captioning and Subtitling from Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Remote Captioning Specialist Certification by Beacon Labs
  • AWS Certified Machine Learning Professional for Captioning
  • Certified Realtime Solutions Developer from Summit Group

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