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Skills

  • Process improvement
  • Stakeholder relations
  • Scheduling
  • Project development
  • Client issue resolution
  • Business Development
  • Coaching and mentoring
  • Data-driven decision making
  • Effective leader
  • Customer service

Work Experiences

  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Organized two years leadership workshops to teach team members about productivity best practices.
  • Achieved a 69% reduction of fraudulent claims.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Implemented cutting-edge programs, such as the standard program, to boost employee retention and reduce turnover.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Scheduled employees for three years shifts, taking customer traffic and employee strengths into consideration.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Summaries

  • In developing policies, managing process activities, and taking launched, be strategic.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Optimize long-term success by effectively balancing targets with resources.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Accomplished Individual Insurance Administrator.
  • 10 years of strategic Individual Insurance Administrator experience leading and overseeing method and framework business activities.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.

Accomplishments

  • Achieved Six Sigma to enhance knowledge of Miscellaneous regulations and maintain competitive standards within the claim administration department.
  • Supervised daily activities of a 12-person claims administration team to ensure efficient handling and settlement of claims, maintaining accuracy and compliance with industry regulations.
  • Reduced variance in monthly premium calculations by introducing a more rigorous account auditing system, enhancing financial accuracy by 68%.
  • Collaborated cross-functionally with IT and Product Development teams to customize internal claims software, improving overall claims submission processing times by 28%.
  • Collaborated closely with external auditors to ensure premium and claim policy compliance, resulting in zero audit discrepancies over 2017 period.
  • Partnered with stakeholders to minimize regulatory risk, ensuring full compliance with initiative standards and avoiding penalties or sanctions.
  • Worked toward continuous improvements in claims workflows, resulting in reducing client approval times from 2 to 6 days on average.
  • Proactively contacted clients after claims settlement, improving post-claims satisfaction and achieving a 70% increase in customer retention over a 2020-year period.
  • Implemented KPI tracking dashboards within QuickBooks, allowing for real-time performance monitoring and a 70% improvement in team targets.
  • Consistently exceeded monthly claims processing goals by focusing on well-documented workflow processes that streamlined daily operations.

Affiliations

  • Risk and Insurance Management Society (RIMS)
  • International Association of Administrative Professionals
  • Professional Liability Underwriting Society (PLUS)
  • Freemason
  • Insurance Data Management Association (IDMA)
  • Professional Insurance Agents Association of Raleigh
  • Life Office Management Association (LOMA)
  • American Council of Life Insurers (ACLI)
  • International Claim Association (ICA)
  • United Policyholders

Certifications

  • Accredited Customer Service Representative in Personal Lines (ACSR - Personal Lines)
  • Accredited Adviser in Insurance (AAI)
  • Certified Insurance Service Representative (CISR)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Insurance Counselor (CIC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Claims and Litigation Management (CLM) Certified Professional
  • Insurance Data Analytics Professional Certification
  • Salesforce

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