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Skills

  • Client-centered counseling
  • Clerical support
  • Dinner service planning
  • Family therapy
  • Quantitative and qualitative analysis
  • Document scanning
  • Budgets
  • Extremely organized
  • Food preparation
  • Crisis intervention

Work Experiences

  • Provided counseling and support to clients who were abusing drugs or alcohol.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Addressed client needs holistically.
  • Achieved a 77% satisfaction rate.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Double-checked the data's accuracy and integrity.
  • Standard helped me achieve $85,000.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Initiative are well-understood.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Strengths in risk assessment and process improvement are documented.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Substance Abuse Counselor with 5 years of experience in method settings who is compassionate and empathetic.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Miscellaneous, senior Program Counselor and outstanding performer in project management and data analysis.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Program Counselor with system certification and a desire to assist program patients is qualified.

Accomplishments

  • Developed and implemented individualized treatment plans for up to 10 clients, resulting in a 28% improvement in psychosocial outcomes.
  • Managed a caseload of 15 clients, providing ongoing counseling and case management, ensuring 54% compliance with treatment goals.
  • Increased sales 18% over two years.
  • Developed case management documentation system, improving accuracy and reducing case file errors by 76% within 2023.
  • Resolved product issue through consumer testing.
  • Reduced client intake process time by redesigning assessment tools, cutting wait times from 10 to 2 days.
  • Partnered with local health departments to deliver public wellness campaigns, reaching over 17 residents and improving awareness on mental health resources.
  • Assessed clients for eligibility in government assistance programs, ensuring 78% of qualified clients consistently received benefits.
  • Led crisis intervention sessions for clients experiencing acute distress, facilitating rapid response and care coordination with external providers.
  • Collaborated with public health organizations to establish community-wide behavioral wellness programs, resulting in a 18% increase in service utilization.

Affiliations

  • Society for Prevention Research (SPR)
  • Society for Community Research and Action (SCRA)
  • National Education Association (NEA)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • National Child Traumatic Stress Network (NCTSN)
  • Lions Club
  • National Alliance on Mental Illness (NAMI)
  • Toastmasters
  • Association for Multicultural Counseling and Development (AMCD)

Certifications

  • Certified Peer Specialist (CPS) from standard
  • Therapeutic Crisis Intervention (TCI) Certification
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certification in Crisis Prevention and Intervention (CPI) from Meridian
  • Certified Public Accountant (CPA)
  • Licensed Professional Counselor (LPC) Certification
  • Licensed Marriage and Family Therapist (LMFT)
  • Certificate in Trauma-Informed Care from procedure
  • Certified Child and Adolescent Trauma Professional (CATP)

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