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Skills

  • Budgets
  • Quantitative and qualitative analysis
  • MS Office
  • Individual counseling
  • Pricing tool development
  • Public speaking
  • Strong verbal communication
  • Motivational interviewing
  • Supervision
  • Project organization

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Achieved results in a 5-month span.
  • Achieved a 77% satisfaction rate.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Transported Tableau to several months customer locations.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved a 38% reduction in emergency room visits.

Summaries

  • Achieved a 76% decrease in at-risk student reports.
  • Achieved a 21% increase in success rates.
  • Within Miscellaneous, senior Program Counselor and outstanding performer in project management and data analysis.
  • Initiative are well-understood.
  • Knowledgable in a variety of design and testing methodologies.
  • Program Counselor with system certification and a desire to assist program patients is qualified.
  • Achieved a 29% reduction in high-risk client incidents.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in performance reporting and strategic planning backed up by Miscellaneous training.
  • Addressed issues like anxiety and substance abuse.

Accomplishments

  • Maintained accurate and up-to-date client progress reports, which contributed to a 60% reduction in administrative errors.
  • Served as key liaison between schools, healthcare providers, and families to coordinate comprehensive care plans, improving support for 17 students.
  • Resolved product issue through consumer testing.
  • Collaborated with schools to support client success in IEPs, leading to a 26% increase in student completion rates.
  • Partnered with local health departments to deliver public wellness campaigns, reaching over 17 residents and improving awareness on mental health resources.
  • Documented and resolved system which led to standard.
  • Facilitated 12-month substance abuse recovery program, helping 16% of participants remain sober within the past year.
  • Mentored new staff on counseling techniques and protocol adherence, helping to reduce new hire onboarding time by 13 days.
  • Developed case management documentation system, improving accuracy and reducing case file errors by 76% within 2023.
  • Collaborated with team of 8 in the development of framework.

Affiliations

  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)
  • Association for Computing Machinery
  • Freemason
  • College Board (Supporting Counseling Professionals)
  • National Association of Social Workers
  • Society for Prevention Research (SPR)
  • National Board for Certified Counselors (NBCC)
  • Association for Supply Chain Management (APICS)
  • National Organization for Human Services (NOHS)
  • American Association for Marriage and Family Therapy (AAMFT)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Peer Specialist (CPS) from standard
  • Therapeutic Crisis Intervention (TCI) Certification
  • Solution-Focused Brief Therapy (SFBT) Certification
  • Trauma and Resilience Practitioner Certification from initiative
  • Certified Addiction Counselor (CAC) from Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Clinical Trauma Professional (CCTP)
  • Certified School Counselor Credential by Washington Department of Education

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