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Skills

  • Cost reviewing
  • Brand management
  • Business Development
  • Merchandising expertise
  • Trade requirements
  • Customer rapport
  • Product and service sales
  • Sale expertise
  • Forecasting abilities
  • Basic mathematical skills

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Used Microsoft Excel to manage my existing portfolio and potential leads.
  • Collaborated closely with Flooring Sales Specialist to define company objectives and communicate them to account holders.
  • Took part in a variety of incentive programs and contests aimed at helping employees meet their production targets.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Followed up with customers to gauge their satisfaction, respond to their questions, and address their concerns.
  • Provided details about the positive and negative aspects of each type to assist each customer in making an informed decision.
  • Assisted clients in expanding their business opportunities with the help of effective advertising.
  • Sought advice.
  • Had planned ahead.

Summaries

  • Senior Partner with extensive experience in holding management accountable, improving communication, and assisting with policy changes.
  • Visionary leader with a track record of successfully aligning organizational business goals with high-quality work.
  • Deadline-driven
  • Persuasive communicator and multitasker with a track record of successful planning and relationship-building.
  • Account Manager who has a track record of increasing revenue, productivity, and customer satisfaction.
  • Weekly availability of 8 hours, including evenings and weekends
  • Dedicated to providing excellent customer service.
  • Ready to take on a dynamic new role at Cedar Works with 11 years of experience and a forward-thinking mindset.
  • Flooring Sales Specialist who thinks strategically and has 12 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Focused on customer service

Accomplishments

  • Utilized CRM platform to track client preferences and follow up, leading to a 47% improvement in customer retention.
  • Reduced high-value returns by 44% through improved customer onboarding and post-purchase follow-up strategies.
  • Created and implemented in-store promotional materials leading to a 43% boost in foot traffic over the past year.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in category revenue growth.
  • Procedure Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Developed a referral program with local businesses that drove 37% increase in new customer leads.
  • Reduced return rate by 23% through enhanced customer education on proper product installation and care.
  • Led team that grew store revenues by 18% through personalized customer engagement and effective consultative sales approaches.
  • Spearheaded cross-promotional efforts leading to a 8% increase in in-store conversions during peak season.
  • Helped launch new product lines in the residential flooring category, contributing to 26% increase in department revenue.

Affiliations

  • National Association of Social Workers
  • Member, Retail Sales Development Institute
  • Certified Flooring Executive (CFE)
  • Floor Covering Industry Foundation (FCIF)
  • Rotary International
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Institute of Sales Management (ISM)
  • Member, Sustainable Furnishings Council (SFC)
  • Regional Flooring Association (RFA) Member

Certifications

  • National Wood Flooring Association (NWFA) Sales Certification
  • ServSafe
  • OSHA 30-Hour General Industry Safety and Health Certification
  • Certified Home Builder Sales Professional (CHBSP), accredited by the National Association of Home Builders (NAHB)
  • Certified Master Flooring Technician, certified by Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Flooring Estimator Certification by the International Concrete Repair Institute (ICRI)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Waterproofing Professional for Flooring Applications

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