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Skills

  • Scheduling
  • Office administration
  • Financial reporting
  • Meeting arrangements
  • Human resource laws
  • Youth program development
  • Bookkeeping
  • Document conversion
  • Multi-line phone proficiency
  • Sorting and labeling

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Created new filing and organizational procedures that helped the company save $16 per three years in labor costs.
  • Wrote business documents such as initiative, metric, and framework that were clear and professional.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Used team leadership and budget management to quickly resolve method issues, effectively reducing customer complaints by 15%.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Precise and well-organized, with a thorough understanding of standard offices and Microsoft Excel applications.
  • With 2 years of experience as Youth Secretary in Portland, I am organized and hardworking.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Proven track record of updating offices and increasing overall productivity.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • For system, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • When it comes to supporting daily activities as well as improved to improve the program, I'm a productive team player.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.

Accomplishments

  • Partnered with Northwind to provide mental health resources, leading to a 53% decrease in counseling wait times.
  • Facilitated educational workshops focused on conflict resolution, reducing behavioral incidents among participants by 77% in 2022.
  • Researched and launched a health and wellness program that saw 45% of youth reporting improved mental health.
  • Piloted a leadership development initiative that resulted in 48% of participants holding leadership roles in community youth groups.
  • Documented and resolved system which led to metric.
  • Collaborated with local community centers to provide on-site educational programs, expanding outreach by 4% in Raleigh.
  • Facilitated conflict resolution trainings for 7 youth counselors, which reduced altercations by 59% during camp sessions.
  • Led a team of 9 counselors in developing inclusive activities, which helped foster a more diverse and engaged group.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of procedure.

Affiliations

  • Society of Women Engineers
  • Leadership in Volunteer Engagement (LiVE) Council
  • United Nations Youth Association
  • 4-H Youth Development Organization
  • Toastmasters
  • National Adolescent Health Information Center (NAHIC)
  • American Camp Association (ACA)
  • National Alliance on Mental Illness (NAMI) Youth Advisory Board
  • YMCA National Young Leaders Program
  • National Youth Leadership Council (NYLC)

Certifications

  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Youth Development Professional (CYDP) - Brightline
  • Fundamentals of Fundraising Certificate – Summit Group
  • Certificate in Youth Leadership and Empowerment – Lakeside Partners
  • Program Evaluation and Impact Assessment Certification - Beacon Labs
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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