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Skills

  • Program files maintenance
  • Regulatory compliance
  • Sage 50 US
  • Credit and collections
  • Transcription and dictation
  • Scheduling
  • Report analysis
  • Document conversion
  • Database administration
  • Social media knowledge

Work Experiences

  • Achieved 15% growth in service hours completed.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Completed special projects on time and on budget, exceeding the goals of both the method department and the organization as a whole.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Created program presentations that were both informative and appealing.

Summaries

  • Manages multiple projects at the same time with a high level of accuracy.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • ServiceNow expert with exceptional project management and typing abilities.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Offering 3 years of experience in customer relations management.
  • Committed to high-quality organization and office management, as well as problem-solving skills.

Accomplishments

  • Piloted a leadership development initiative that resulted in 48% of participants holding leadership roles in community youth groups.
  • Documented and resolved system which led to metric.
  • Introduced a peer mentorship program that led to a 70% improvement in collaboration and reduced bullying incidents by 64%
  • Created inclusive activities that led to a 71% higher retention rate of youth participants in Columbus programs.
  • Secured grant funding for youth programs worth $5, increasing the organization’s operational budget by 44%
  • Coordinated a youth summer camp for 7 participants, achieving a 76% improvement in participant satisfaction through differentiated programming.
  • Researched and launched a health and wellness program that saw 45% of youth reporting improved mental health.
  • Developed a parent involvement strategy, which boosted parental attendance in youth events by 38% over 2015.
  • Trained youth leaders in event planning, resulting in 15 successfully managed community service days.
  • Created a social media strategy for promoting youth events, leading to a 43% increase in event attendance.

Affiliations

  • Society for Adolescent Health and Medicine (SAHM)
  • Save the Children Youth Programs
  • National Alliance on Mental Illness (NAMI) Youth Advisory Board
  • American Camp Association (ACA)
  • Leadership in Volunteer Engagement (LiVE) Council
  • National Afterschool Association (NAA)
  • National Association of Social Workers
  • International Youth Foundation
  • American Camp Association: Youth Program Planning Division
  • Toastmasters

Certifications

  • Conflict Resolution & Mediation Certification – Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Youth Worker Certification - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • National Mentoring Partnership Certification - Meridian
  • Certified Professional in Youth Leadership Development - Summit Group
  • CompTIA Network+
  • Project Management Professional (PMP)

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