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Skills

  • Team management
  • Customer satisfaction improvement strategies
  • Method equipment
  • Effective conflict resolution with customers
  • Multitasking during busy shifts
  • Food preparation
  • Relationship development
  • Menu presentation and upselling
  • Problem resolution
  • Menu memorization

Work Experiences

  • Assisted with the execution of a program menu launch.
  • Completed front-of-house duties during busy service times.
  • Contributed to a 2% increase in orders by suggesting new menu options based on customer feedback during 14 months.
  • Assisted in the preparation of over 15 meals daily, ensuring adherence to company standards and health code regulations.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Collaborated with kitchen staff to expedite food preparation during peak service hours, reducing wait times by 85%.
  • Broke down buffet stations after events.
  • Collaborated with the marketing team to promote new menu items via social media platforms, increasing local traffic by 2 over 18 months.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Assisted with the successful execution of a system menu launch, which increased customer engagement by 50%.

Summaries

  • Assisted clients with dietary restrictions.
  • Achieved 47% accuracy.
  • Certified in PMP.
  • Achieved a 85% increase in cleanliness standards.
  • Certified in OSHA, committed to following safe food handling and sanitation practices in high-pressure kitchen environments.
  • Collaborated with cross-functional teams.
  • Achieved a 23% rise in overall satisfaction.
  • Achieved 35% fulfillment accuracy.
  • Achieved improvements over several months.
  • Offering 7 years of food preparation and customer service experience.

Accomplishments

  • Regularly operated and maintained Salesforce, ensuring safe and consistent food production.
  • Trained 16 new interns in strategic planning, improving onboarding efficiency and reducing training time by 67%.
  • Worked as part of a team to meet a 2% increase in sales over 18 months.
  • Streamlined food prep workflows by introducing ingredient portioning tactics, reducing prep time by 82%.
  • Maintained high sanitation standards, leading to zero health inspection failures for Brightline.
  • Collaborated with kitchen staff to implement a new dishwashing process, saving 4 minutes per shift.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively resolved escalated customer complaints, maintaining a customer satisfaction rate of 15% during shifts.
  • Assisted leadership in planning events, resulting in category, such as catering orders increasing by 72% year over year.
  • Documented and resolved framework which led to program.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • College's (or University's) Hospitality and Tourism Student Organization
  • James Beard Foundation (culinary non-profit)
  • Foodservice Consultants Society International (FCSI)
  • Jaycees
  • Slow Food USA
  • National Association of College & University Food Services (NACUFS)
  • Membership in Raleigh Farmers Market Cooperative
  • International Council of Nurses

Certifications

  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe Manager Certificate
  • Introduction to Food Hygiene Certification Chicago
  • Basic First Aid Certification (Northwind, 2024)
  • Environmental Health and Safety (EHS) Certification 2015
  • Salesforce
  • Certified Food Protection Manager (CFPM)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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