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Skills

  • Business operations
  • Fuel efficiency optimization
  • Customer-focused equipment repair
  • Communications
  • Fleet Optimization
  • Troubleshooting skills
  • Safety standards and protocols
  • Cost-reduction initiatives
  • MS Office
  • Customer service

Work Experiences

  • Addressed urgent equipment malfunctions.
  • Achieved 13 faster retrieval times.
  • Looked for industry trends on social media and through online sources.
  • Aligned with method operational timing.
  • Used knowledge, manual testing, and computer-aided tools to diagnose framework, method, and initiative issues.
  • Transported ServiceNow to three years customer locations.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Aided in preemptive maintenance scheduling.
  • Completed repairs within tight windows.
  • Achieved savings within several months.

Summaries

  • ServiceNow, Salesforce, and Asana operations are all familiar to me.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Completed repairs within the past year.
  • Aided in scheduling preventative tasks.
  • Coordinated servicing across 11 shifts, improving communication between teams and raising operational efficiency by 73%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Boosted equipment safety.
  • Achieved a 69% reduction in breakdown incidents.
  • Conducted post-repair inspections.
  • Accomplished in diagnosing and resolving hydraulic, pneumatic, and electrical system issues in GSE, improving equipment reliability by 30%.

Accomplishments

  • Reduced total equipment turnover times through effective team coordination, cutting average repair time by 81%.
  • Reduced operational downtime by 55% through strategic fleet optimization, improving allocation of resources across 18 locations.
  • Optimized the spare parts inventory system, resulting in 59% increased readiness and quicker repairs for high-demand equipment.
  • Re-engineered daily maintenance routine for ServiceNow, optimizing fuel consumption and reducing fuel costs by 42% annually.
  • Implemented a predictive maintenance approach for Tableau, reducing unexpected breakdowns by 54% over two years.
  • Ensured 100% adherence to framework standards by implementing a comprehensive checklist system during equipment inspections.
  • Reduced GSE fuel consumption by 37% by implementing energy-efficient adjustments during 2023.
  • Drove improved engineering solutions by collaborating with suppliers to enhance SAP reliability, reducing failure rate by 47%.
  • Successfully coordinated the implementation of a new fleet management system, improving response times for on-demand repairs by 45%.
  • Developed and executed a GSE compliance audit program, improving adherence to maintenance regulations by 25%.

Affiliations

  • Institute of Ground Support Systems Technicians (IGSST)
  • Society of Maintenance and Reliability Professionals (SMRP)
  • Freemason
  • European Aviation Safety Agency (EASA) Professionals Network
  • International Association of Administrative Professionals
  • Aviation Technician Education Council (ATEC)
  • Institute of Electrical and Electronics Engineers (IEEE) Aviation Technology Chapter
  • Federal Aviation Administration (FAA) Safety Team Member
  • American Petroleum Institute (API) Certified Aviation Fuel Handlers
  • American Welding Society (AWS) Aviation Division

Certifications

  • Project Management Professional (PMP)
  • Certified Aircraft Maintenance Planner - Austin - 2016
  • Aircraft Ground Support Systems Maintenance Certification
  • Certified Forklift Operator (OSHA)
  • Brake Systems Specialist (ASE) - 2015
  • Hydraulic Systems Troubleshooting and Safety Certification 2023
  • First Aid/CPR Certified
  • IATA Ground Operations Management Certificate
  • Certified Aviation Manager (CAM)
  • Transportation Worker Identification Credential (TWIC)

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