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Skills

  • Escrow account management
  • Document tracking system implementation
  • First Aid/CPR
  • Purchase contracts
  • Closing Document Preparation
  • Relationship development
  • Team training and development
  • Supervision
  • Budgets
  • Negotiation

Work Experiences

  • Advised clients on title insurance options.
  • Completed within 6 months.
  • Coordinated title transfers efficiently.
  • Addressed client queries and concerns with professionalism.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Closed $18 worth of residential and commercial real estate in 2022, surpassing annual sales targets by 28%.
  • Provided strategic assistance to homeowners and homebuyers in the Raleigh metro area who were looking to buy or sell residential properties.
  • Looked for industry trends on social media and through online sources.
  • Completed 9 transactions.

Summaries

  • Achieved superior client satisfaction.
  • Audited legal documents post-closing.
  • Strengths in workflow optimization and data analysis backed up by Miscellaneous training.
  • Accomplished Real Estate Closer.
  • Achieved a 19% improvement in client retention.
  • Efficient Real Estate Closer focused on reducing document errors and ensuring all disclosures and settlement statements are accurate and delivered within deadline constraints.
  • Client-oriented Real Estate Closer.
  • Trained in the use of Jira and knowledgeable about local markets.
  • Known for closing sales quickly and ensuring the satisfaction of both buyers and sellers.
  • Client-focused Real Estate Closer who excels at facilitating communication between buyers, lenders, and agents to resolve concerns and meet critical deadlines.

Accomplishments

  • Documented and resolved program which led to framework.
  • Successfully resolved 54% of title issues before closing deadlines, contributing to faster deal close rates and enhancing client satisfaction.
  • Conducted workshops for real estate clients and agents, educating them on closing procedures and increasing client retention by 41%.
  • Led weekly closing meetings aimed at identifying pending issues and mapping out solutions, improving process efficiency by 58% within one year.
  • Automated parts of the closing process using Tableau, contributing to a 34% increase in process speed for high-volume closings.
  • Reconciled discrepancies in final closing statements, saving the company 18 in potential legal disputes.
  • Custom-designed closing documents through Power BI to accommodate client-specific needs, contributing to a 22% increase in client satisfaction.
  • Completed due diligence for 84% of closings before the agreed-upon deadlines, improving customer retention and referral opportunities.
  • Implemented customer feedback loops after each closing, resulting in continuous improvement initiatives based on 10 customer insights.
  • Achieved 82% client satisfaction by delivering timely and transparent updates on closing status and escrow timelines.

Affiliations

  • Real Estate Services Providers Council (RESPRO) - Networking and attending workshops on real estate transaction compliance and innovation.
  • Women's Council of Realtors (WCR) - Active in community outreach and leadership development within the real estate professional community.
  • American Land Title Association (ALTA) - Reviewed and contributed to discussions on national title standards and policy changes.
  • National Association of Social Workers
  • Real Estate Staging Association (RESA) - Collaborated with staging professionals to enhance property presentation prior to client closings.
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Realty Investment Club - Participated in quarterly meetings to explore emerging trends in residential and commercial real estate closings.
  • Association for Supply Chain Management (APICS)
  • Certified Commercial Investment Member (CCIM Institute) - Pursuing professional development to deepen investment transaction knowledge.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Accredited Mortgage Professional (AMP) – Meridian
  • Certified Real Estate Paralegal (CREP)
  • ALTA Best Practices Framework Certification
  • Real Property Administrator (RPA) – Building Owners and Managers Association
  • Real Estate License - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Closing Professional (CCP) - Harbor & Co.
  • Accredited Real Estate Professional (AREP)
  • Certified Real Estate Closer (CREC)

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