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Skills

  • Process improvement
  • CyberMatrix software
  • Documentation skills
  • Risk mitigation
  • Relationship development
  • Excellent negotiation skills
  • Budgets
  • Goal-oriented
  • Crisis management
  • Fluent in Japanese

Work Experiences

  • Provided training to new sales associates so that they could contribute to the store's positive culture.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
  • Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
  • Increased the team's revenue totals by bringing in more than $3 in personal 6 months sales.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Completed all daily tasks and special assignments in a timely and high-quality manner.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Ready to put 16 years of experience, strong communication, process improvement, and team leadership abilities to work in a dynamic new role at Brightline.
  • Observant shopper with a knack for balancing receipts and comparing prices.
  • To achieve sales goals and fulfill customer requests, works independently with little supervision but also well in a team environment.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • Strengths in performance reporting and project management backed up by Retail training.
  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $18 while supervising multiple staff members.
  • Talented Sourcing Specialist with Retail experience of 5 years.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Versatile Sourcing Specialist with a proven track record of achieving challenging goals within tight deadlines.

Accomplishments

  • Identified
  • Won
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Documented and resolved framework which led to process.
  • Developed
  • Trained
  • Guided
  • Awarded 8 merit increases during the first 9 years of employment.
  • Prepared
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Freemason
  • Project Management Institute
  • International Federation of Purchasing and Supply Management (IFPSM)
  • Association of Information Technology Professionals
  • Distribution Business Management Association (DBM)
  • National Minority Supplier Development Council (NMSDC)
  • Rotary International
  • Logistics Management Association
  • Economic Buyers Association
  • Society for Human Resource Management (SHRM) - Procurement Segment

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Strategic Sourcing and Vendor Negotiation Certificate - Vantage
  • Global Procurement and Supply Chain Management Certificate - category
  • Advanced Procurement Negotiation Techniques Certification - Harbor & Co.
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Logistics and Supply Chain Automation Certification - system
  • Certified Procurement Operations Professional (CPOP) - framework
  • Fundamentals of Purchasing Certificate - process

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