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Skills

  • Customer service
  • Attention to detail
  • Customer satisfaction tracking
  • Relationship development
  • First Aid/CPR
  • Effective communication
  • Cash reconciliation
  • Financial transaction accuracy
  • Cash discrepancy minimization
  • Process improvement

Work Experiences

  • Increased market share and earned #6 ranking by leapfrogging competitors.
  • Achieved results within 9 weeks.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Devised and coordinated system and metric strategic plans, resulting in a $11 increase in sales revenue within 18 months.
  • Achieved an average 44% reduction in theft incidents.
  • Achieved this over 12 months.
  • Achieved up to 26% increase in sales.
  • Addressed pricing discrepancies.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Client-facing professional with a positive attitude and expertise in team leadership and performance reporting.
  • Achieved a 39% reduction in stockouts.
  • Adaptable in dynamic retail environments, managing both customer-facing and back-end operations to seamlessly handle high-traffic events with measurable improvements in wait times and sales performance.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Within Miscellaneous, senior Floor Key Holder and outstanding performer in data analysis and quality assurance.
  • Achieved results within the first 3 days of launch.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at addressing and resolving customer escalations.

Accomplishments

  • Implemented best practice security checks during evening shifts, reducing security infractions by 76%.
  • Served as interim manager during off-peak hours, balancing inventory restocking and customer service responsibilities without impacting store performance metrics.
  • Collaborated with internal and external auditors to review store cashflow management, enabling the store to maintain compliance and pass all 2023 audits.
  • Documented and resolved metric which led to framework.
  • Coordinated the phase-out of outdated POS systems, implementing new ServiceNow and reducing transaction error rates by 48%.
  • Proactively identified underperforming sales categories and collaborated with management to introduce new product lines, increasing sales in that area by $16 in the past year.
  • Developed and maintained store policies for handling cash register variances and customer complaints, resulting in a significant decrease in financial discrepancies.
  • Achieved store revenue goals of $7 for system by optimizing staff workflows and improving upsell conversions.
  • Improved cash handling process by coaching team members on efficiency and integrity protocols, leading to zero unaccounted discrepancies for 17 consecutive months.
  • Opened and closed retail store on weekends, autonomously handling end-of-day reconciliations and reports for process.

Affiliations

  • Retail Management Association (RMA)
  • American Marketing Association
  • Toastmasters
  • Retail Store Operations Council
  • National Association of Retail and Merchandising Services (NARMS)
  • Association for Talent Development (ATD)
  • American Society for Quality (ASQ)
  • Global Association of Risk Professionals (GARP)
  • Association of Information Technology Professionals
  • Project Management Institute

Certifications

  • CompTIA Network+
  • Certified Retail Leadership Essentials (CRLE)
  • Google Certified Professional Cloud Architect
  • Certified Training and Development Specialist - Vantage
  • Advanced Retail Merchandising Skills Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Safety and Security Certification – 2024
  • Customer Relationship Management (CRM) Specialist Certification
  • Digital Payment Solutions Specialist – Workday Retail Focus
  • POS System Manager Certification – Tableau

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