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Skills

  • Product promotions
  • International sales support
  • Training development aptitude
  • Upselling and cross-selling
  • Strategic sales knowledge
  • Retail materials management
  • Medical terminology knowledge
  • Route dispatch
  • Money handling abilities
  • Sales trend analysis

Work Experiences

  • Optimized and launched helped me sell Power BI to customers.
  • Closed complex sales with B2B clients.
  • Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
  • Placed a strong emphasis on product specifications in order to meet the needs of customers.
  • Accurately tracked customer accounts and purchased history using Jira, ensuring clients received timely follow-up and service offers.
  • Conducted product demonstrations that showcased unique product features, closing contracts worth over $202,000 per month.
  • Actively participated in cross-departmental meetings.
  • Closed contracts worth over $209,000 per month.
  • Achieved a 24% increase in product adoption.
  • Achieved a 2021 customer satisfaction score of 80%.

Summaries

  • Motivated to keep customers happy and contribute to the company's success.
  • Very knowledgeable about HubSpot, as well as metric competitors and offerings.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Great phone skills and system talents have a proven track record of increasing productivity and customer satisfaction.
  • Worker with a strong understanding of framework organization and process product issues.
  • Hardworking Customer Sales Advisor with 16 years of telecommuting experience meeting customer needs.
  • With extensive knowledge of performance reporting and proven multitasking abilities, I am well-versed in project and time management.
  • Workday expert with 3 years of experience in related roles.
  • Customer Service Representative with 16 years of retail experience in fast-paced, team-oriented environments.
  • Customer Sales Representative with extensive payment processing and negotiation experience.

Accomplishments

  • Successfully managed a CRM database in SAP, enhancing lead segmentation and increasing conversion rates by 23% over several months.
  • Implemented proactive customer feedback loops that improved net promoter score (NPS) by 8 points over one year.
  • Collaborated with team of 12 in the development of category.
  • Developed personalized follow-up strategies that improved upsell conversion rates by 72% within two years.
  • Utilized sales trend analysis to identify opportunities in underperforming markets, leading to a 72% increase in regional sales.
  • Negotiated customer contracts successfully, closing high-value deals that contributed to $96,000 in revenue for the quarter.
  • Achieved a 32% increase in renewal rates for subscription-based services through consistent follow-ups and excellent customer care.
  • Consulted with over 16 clients monthly to assess needs and propose tailored solutions, driving a 17% increase in client satisfaction.
  • Received Top Performer in recognition of achieving 82% customer retention and maintaining a satisfaction score of 21%.
  • Developed and delivered product training for new team members that resulted in 43% faster ramp-up times.

Affiliations

  • Association for Customer Contact Professionals (ACCP) Member
  • National Retail Federation (NRF) Member
  • Sales Training and Coaching Association (STCA) - Completed Scrum Master
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Business Sales Association (BSA) - Attended Phoenix Seminars
  • Association for Computing Machinery
  • Lions Club
  • Salesforce Administrator Certification – Asana Expert
  • National Association of Sales Advisors – Attended Annual Conference 2018

Certifications

  • Salesforce Certified Sales Consultant - 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • ServSafe
  • LinkedIn Learning: Advanced Sales Techniques
  • Customer Experience Management Certified (CXM)
  • Certified Professional Sales Leader (CPSL)
  • Negotiation Skills Certification by Vantage
  • Professional Sales and Sales Management Certificate Northwind

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