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Skills

  • Team management
  • Conflict resolution
  • Disaster Recovery Planning
  • Inventory controls
  • Recipes and menu planning
  • Equipment maintenance
  • Supervision
  • Team building
  • Schedule optimization
  • Food production management

Work Experiences

  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Collaborated with senior leadership to develop a long-term operations strategy that resulted in 19% growth in operational capacity over 4 years.
  • Championed a lean management initiative.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Championed the introduction of a lean management initiative, cutting unnecessary steps in production by 56% and reducing overall lead times.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a 68% improvement in productivity.
  • Developed crisis management protocols in response to procedure, improving recovery times by 32% after system outages or failures.
  • Identified operational flaws and took corrective action to address system and metric concerns while also facilitating category.
  • Delivered a cross-functional training program.

Summaries

  • Within Miscellaneous, senior Operation Team Leader and outstanding performer in performance reporting and team leadership.
  • Achieved a 63% on-time rate for framework projects.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Operation Team Leader is a multi-talented Operation Team Leader who is consistently rewarded for planning and operational improvements.
  • Experienced Operation Team Leader with a track record of building and motivating strong restaurant teams to assist 8 customers on a daily basis.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Achieved operational milestones.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • With customers and team members alike, be upbeat and positive.
  • Adaptable leader who thrives in dynamic environments, consistently delivering operational improvements such as reducing project cycle time by 15 days on average.

Accomplishments

  • Developed and launched new operational workflows that saved the company over 11 annually.
  • Implemented cross-functional collaboration strategies that reduced project turnaround time by 43%.
  • Implemented change management strategies that improved team adaptation to new systems and led to a 66% increase in morale.
  • Established a data-driven KPI tracking method, improving real-time performance visibility by 35%.
  • Enhanced performance metrics tracking through the deployment of SAP, resulting in a 19% increase in operational insights.
  • Reduced project delays by streamlining communication workflows among 14 cross-functional teams.
  • Mentored and coached a team of 5 employees, reducing onboarding time by 60% and increasing employee retention by 76%.
  • Played a key role in developing company-wide strategic goals, increasing overall productivity by 84%.
  • Designed and delivered targeted operational training sessions boosting team productivity by 85%.
  • Developed a vendor management strategy that reduced procurement costs by 71% while improving delivery lead times.

Affiliations

  • Certifications in Lean Manufacturing Techniques from the Manufacturing Leadership Council.
  • International Council of Nurses
  • Cost-Saving Analysis certification from the Institute of Business Analysis (IBA), completed in 2016.
  • Process improvement certifications from the Institute of Industrial and Systems Engineers, achieved in 2015.
  • Operational insights gained through membership at the Association of Strategic Alliance Professionals (ASAP).
  • Lean Enterprise Institute (LEI), participation in continuous improvement workshops and certifications.
  • American Marketing Association
  • Harvard Business School Online, certificate in Management Essentials, completed in 2019.
  • Certified in Total Productive Maintenance (TPM) techniques through the Manufacturing Excellence Institute.
  • National Association of Social Workers

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • ISO 9001 Lead Auditor Certification - Beacon Labs
  • Strategic Sourcing and Supplier Management Certification – Lakeside Partners
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • OSHA 30-hour Certification – Occupational Safety and Health Administration (OSHA)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Effective Leadership and Team Management Certification – Vantage

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