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Skills

  • Disaster Recovery Planning
  • Food plating and presentation
  • Budgeting
  • Vendor negotiation
  • Effective communication
  • Organization
  • Communications
  • Change Management
  • Equipment maintenance
  • Resource allocation

Work Experiences

  • Achieved results within 18 months.
  • Achieved a 67% reduction in workplace incidents.
  • Developed a cost-saving initiative.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Created and enforced standard operating procedures (SOPs) that resulted in a 21% decrease in workflow errors and a smoother operations process.
  • Achieved President's Club for streamlining processes and executing a system update that increased productivity by 54%.
  • Addressed system outages or failures.
  • Collaborated with senior leadership.
  • Developed and implemented a cost-saving initiative that resulted in annual savings of $7 for the operations department.
  • Delivered a cross-functional training program.

Summaries

  • Achieved a 84% reduction in overtime costs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 67% on-time delivery.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • With Workday training, I am knowledgeable about category management.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Operation Team Leader and outstanding performer in performance reporting and team leadership.
  • Great multitasker with standard management training and extensive food service experience.

Accomplishments

  • Facilitated Scrum Master compliance across 11 departments, resulting in zero compliance lapses during 2015 audit.
  • Implemented change management strategies that improved team adaptation to new systems and led to a 66% increase in morale.
  • Enhanced performance metrics tracking through the deployment of SAP, resulting in a 19% increase in operational insights.
  • Achieved Excellence Award for leading a crisis response team, minimizing operational disruptions and reducing downtime by 38%.
  • Designed and delivered targeted operational training sessions boosting team productivity by 85%.
  • Reduced operational errors by 51% by creating and enforcing standardized procedures across all teams.
  • Reduced project delays by streamlining communication workflows among 14 cross-functional teams.
  • Implemented cross-functional collaboration strategies that reduced project turnaround time by 43%.
  • Played a key role in developing company-wide strategic goals, increasing overall productivity by 84%.
  • Conducted a thorough review of department procedures, implementing audit findings to maintain standard standards.

Affiliations

  • Attended workshops hosted by The Kaizen Institute, centered on continuous improvement methodologies.
  • Association of Information Technology Professionals
  • Operational insights gained through membership at the Association of Strategic Alliance Professionals (ASAP).
  • Lions Club
  • American Marketing Association
  • Certifications in Lean Manufacturing Techniques from the Manufacturing Leadership Council.
  • Certified Supply Chain Professional (CSCP), maintained credential since 2019, enabling optimized resource planning.
  • Project Management Institute (PMI), member since 2016, focusing on enhancing leadership in project management.
  • Society of Logistic Engineers (SOLE), with an emphasis on leading operations in high-volume environments.
  • Committee member of the International Institute for Procurement and Market Research (IIPMR), leveraging insights into vendor management.

Certifications

  • Operations Management Certification - Brightline
  • Certified Operations Manager (COM) - Cedar Works
  • OSHA 30-hour Certification – Occupational Safety and Health Administration (OSHA)
  • Cisco Certified Network Associate (CCNA)
  • Incident and Crisis Management Certification – Summit Group
  • Kaizen Practitioner Certification – Harbor & Co.
  • Certified Lean Leader (CLL) – Summit Group
  • Certified Public Accountant (CPA)
  • Lean Enterprise Certification – Ironclad Systems
  • Effective Leadership and Team Management Certification – Vantage

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