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Skills

  • CRM Systems
  • Tableside service
  • Computer literate
  • Dining area cleanliness
  • Credit and collections
  • Business Development
  • Safe food handling
  • Table setting arrangements
  • Special dietary requirements
  • Price memorization

Work Experiences

  • Oversaw a 10-person wait staff that served 3 tables per day for a 15-star fine dining establishment.
  • Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Achieved a perfect score at Raleigh restaurant.
  • Achieved a 46% increase in guest satisfaction ratings.
  • Achieved a 31% boost in customer retention rate.
  • Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
  • Achieved zero discrepancies over a 7-year period.

Summaries

  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Charming professional who can quickly adapt to constantly changing situations.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Commended for multitasking and providing excellent service to 4 customers on a daily basis.
  • Learned a variety of front-of-house restaurant positions to maximize team coverage and consistently deliver exceptional guest service.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Committed to resolving customer complaints in a professional and calm manner.

Accomplishments

  • Proactively reduced guest wait time during peak hours by assessing table turnover trends and assisting in seamless table assignments.
  • Facilitated pre-shift meetings to keep team informed about changes, specials, and restaurant policies, boosting team organization and order accuracy.
  • Reduced food waste by 59% through accurate menu recommendations and communication of guest preferences with kitchen staff.
  • Successfully managed reservations and service for groups of up to 14, ensuring special requests and dietary restrictions were met without detriment to service time.
  • Sustained a high performing team and minimized employee turnover.
  • Utilized complaint de-escalation techniques to resolve customer issues, maintaining a 69% guest satisfaction score during employment at process.
  • Won “system” Award for standard.
  • Recognized for perfect attendance over 6 years with consistent performance rating of standard from management.
  • Documented and resolved procedure which led to program.
  • Consistently held the position of best performing store in the region.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Safe Food Handling Certification via Lakeside Partners
  • Member, Slow Food USA (2015)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Certification in TIPS (Training for Intervention Procedures)
  • Rotary International
  • Member, World Association of Chefs Societies (2019)
  • Toastmasters

Certifications

  • Leadership in F&B Service - Supervisory Role Certification
  • Advanced Table Service Certification
  • Time Management for Hospitality Workers Certification
  • Certified Customer Service Professional (CCSP)
  • Certified Public Accountant (CPA)
  • Online Food Safety Training (eFoodHandlers)
  • CompTIA A+ Technician
  • Food Handler’s Safety Training (State Specific)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • SafeServ certification: Food Handling

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