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Skills

  • Contract negotiation/review/drafting
  • Contract auditing
  • Process improvement
  • Credit and collections
  • Pet charting information
  • Product ordering
  • CRM Systems
  • Security Guard Certificate
  • MS Office
  • Client-focused

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • All security violations and duress alarms were dealt with quickly and effectively by me.
  • Achieved a 18% reduction in internal theft.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Used X-ray machines, metal detectors, and Garrett wands to inspect all luggage.
  • Looked for industry trends on social media and through online sources.
  • Achieved collective savings of $17.
  • Achieved 8 successful theft convictions in 2022.

Summaries

  • Qualified investigator with experience managing criminal justice cases in the past.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Security Officer with experience protecting and securing government science and technology facilities.
  • Fully committed to safeguarding US transportation systems against terrorist attacks, violence, and other illegal activity.
  • Skills in budget management and quality assurance are available.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.

Accomplishments

  • Authored internal risk management reports, leading to 8% fewer instances of procedural lapses.
  • Resolved security vulnerabilities following comprehensive audits, resulting in the prevention of $11 in potential losses.
  • Assisted in employee theft investigations, resulting in the recovery of approximately $9 in illicit gains.
  • Identified areas of potential risk and devised mitigation strategies, leading to a store loss reduction of $15 within the past year.
  • Drastically improved the team's suspect profiling accuracy, driving a 26% increase in apprehension rates.
  • Trained staff on enhanced asset protection protocols, improving response time to incidents by standard.
  • Devised an asset recovery plan, reclaiming $17 in merchandise from previous thefts within three years.
  • Resolved product issue through consumer testing.
  • Utilized surveillance equipment to reduce store shrink by 48% through early detection and prevention techniques.
  • Achieved asset recovery worth $18 within three years by enforcing stricter inventory control checks.

Affiliations

  • International Foundation for Protection Officers (IFPO)
  • Employee Security and Background Clearances Committee Volunteer – Northwind
  • Volunteer Security Educator – Community Watch Program
  • International Organization of Black Security Executives (IOBSE)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Retail Loss Prevention Certification (RLPC)
  • Project Management Institute
  • Workplace Violence Prevention Training – initiative – 2023

Certifications

  • CompTIA Security+
  • Certified Loss Prevention Professional (CLPP)
  • Firearm Certification Atlanta
  • General Security Practices in Retail Certification Meridian
  • Basic Life Support (BLS) Certification
  • Loss Prevention Qualified (LPQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Fraud Examiner (CFE)

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