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Skills

  • Presentation development for clients
  • Client needs assessment
  • Cost reduction strategies
  • Product launch coordination
  • Business-to-business (B2B) sales
  • Negotiating long-term agreements
  • Sales quota attainment
  • Business development and planning
  • Analytical problem solver
  • Data-driven decision making

Work Experiences

  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Developed and implemented new online marketing strategies that resulted in a 17% increase in sales.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 6 long-term accounts being secured in 18 months.
  • Managed a team of 4 people who sold system products and services worth more than $2.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.

Summaries

  • Expertise in the development of key accounts, the creation of progress reports, and the creation of account profiles.
  • Dedicated and hardworking sales and customer service professional with 16 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 20% improved renewal rates.
  • Key Account Sales Manager with a focus on increasing profits and strengthening client relationships.
  • Achieved 80% sales growth.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • HubSpot and Tableau are two of my strongest skills.
  • Within Miscellaneous, senior Key Account Sales Manager and outstanding performer in quality assurance and vendor management.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with R&D on product enhancements, increasing customer satisfaction by 30% and driving recurring purchases from key accounts.
  • Led the integration of new CRM software, optimizing reporting and forecasting capabilities, leading to 77% productivity improvement for the sales team.
  • Managed a portfolio of key accounts responsible for $6 in annual revenue, consistently achieving 27% or higher customer retention rates.
  • Consistently exceeded key account targets by 42%, resulting in a 18 months period ranking among the top 18% of the national sales team.
  • Led a sales team responsible for generating $3 in annual revenue, consistently achieving or surpassing annual sales goals by 81%
  • Led contract negotiations from proposal to close for multimillion-dollar clients, securing deals valued at $15 and boosting annual forecasts by 78%.
  • Mitigated client risk by restructuring contracts for QuickBooks, resulting in a 80% reduction in disputes and enhanced client compliance.
  • Overhauled the sales pipeline review process, increasing sales closure rates by 80% and creating more effective follow-up strategies.
  • Revamped contract structures for Miscellaneous, improving financial performance per client by an average of 41% and reducing churn by 64%.

Affiliations

  • Account Managers Executive Forum (AMEF)
  • Lions Club
  • Customer Engagement Professionals Network (CEPN)
  • Toastmasters
  • Project Management Institute (PMI)
  • Sales Management Association (SMA)
  • Association of National Advertisers (ANA)
  • Business Marketing Association (BMA)
  • National Business Development Association (NBDA)
  • Association for Professional Sales (APS)

Certifications

  • Certified Professional Sales Person (CPSP)
  • Advanced Customer Journey Mapping Certification
  • Advanced Consultative Selling Skills Certification
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Advanced Customer Retention Strategies Certification 2021
  • Certified Key Account Manager (CKAM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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