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Skills

  • Relationship development
  • Resource Allocation Optimization
  • Business services automation
  • Database administration
  • Program equipment
  • Cost-saving initiatives
  • Documentation and control
  • Communications
  • Digital transformation leadership
  • Data Management

Work Experiences

  • Built relationships within the C-Suite.
  • Achieved promotions in 2021.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Effectively managed costs and billing, as well as financial discrepancies, by using initiative software to organize account information.
  • Built comprehensive client proposals.
  • Achieved recognition in the Miscellaneous.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Gathered and analyzed administrative cost data in order to prepare the past year budgets for corporate management.
  • Achieved a 31% reduction.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved 5+ employee promotions in 2020.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • These abilities, as well as a strong work ethic, are available.
  • Clear understanding of workflow optimization and stakeholder engagement as well as workflow optimization training.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Director of Business Services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished business leader.

Accomplishments

  • Spearheaded a company-wide Asana rebranding campaign that boosted customer acquisition by 29% and generated $3 in new revenue.
  • Designed and implemented a performance metrics dashboard which improved decision-making speed by 39%.
  • Facilitated leadership development program that led to 8 internal promotions in human resources.
  • Developed a strategic initiative that increased revenue streams by $14 through identification and execution of ancillary business services.
  • Conducted a cross-functional performance review to refine KPI targets, leading to a business growth rate of 74% over 6 months.
  • Created a multilingual cross-functional communication strategy that enhanced collaboration across 2 departments and increased productivity by 67%.
  • Redesigned the financial oversight framework to ensure compliance with process, which resulted in zero penalties during the 2020 audit.
  • Optimized departmental budgets, reducing overall operating costs by $15 while maintaining service quality and delivery.
  • Played a pivotal role in developing partnerships with key stakeholders, resulting in a boost of 66% in client satisfaction.
  • Introduced a digital transformation initiative that reduced operating costs by $15 and improved service delivery speed by 59%.

Affiliations

  • National Business Education Association (NBEA)
  • Rotary International
  • Institute of Management Consultants USA (IMC USA) - Certified Management Consultant
  • American Society of Safety Professionals
  • National Association for Business Economics (NABE) – Regional Economics Chapter
  • National Association of Social Workers
  • Jaycees
  • Women in Business Leadership Association – Executive Women’s Leadership Circle
  • American Medical Informatics Association
  • Project Management Institute (PMI) - Certified Project Manager

Certifications

  • Certificate in Strategic Decision and Risk Management - metric
  • Google Certified Professional Cloud Architect
  • Executive Certificate in Customer Experience Brightline
  • Project Management Professional (PMP) – 2024
  • Cisco Certified Network Associate (CCNA)
  • Salesforce Certified Advanced Administrator - 2016
  • IT Service Management Certificate (ITIL Foundation)
  • Certified Risk Manager (CRM)
  • Certified Public Accountant (CPA)
  • The Strategic Decision-Making Mindset Program metric

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