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Skills

  • Process improvement
  • Document accuracy & verification
  • Calendar management using Jira
  • Collaboration with administrative staff
  • Process improvement strategies
  • Multitasking in a fast-paced environment
  • Business operations
  • Scheduling
  • Data management and reporting
  • Customer service skills (phone and email communication)

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Achieved 14% accuracy during 2019 audits.
  • Organized and prepared system reports for submission to School Office Clerks using category and program data.
  • Acted as a liaison between the front office and the classroom, ensuring clear communication regarding schedule changes or announcements.
  • Collaborated with the IT department to manage system requests related to user logins and application permissions, resolving issues in under 8 hours.
  • Developed strong working relationships with external vendors to negotiate discounts, saving the school office $5 annually in supply costs.
  • Created comprehensive student attendance records.
  • Assisted with school systems for new staff.
  • Distributed administrative tasks strategically among metric employees and provided guidance to help them perform better.
  • Collaborated with school administration to ensure that confidential student files were organized and accessible for review during audits.

Summaries

  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Uses process improvement and project management skills to run an efficient office.
  • Anticipated office needs effectively.
  • Assisted parents, students, and staff with inquiries.
  • School Office Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Flexible School Office Clerk with 2 years of experience in program office environments.
  • Meticulous School Office Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Broad experience across administrative functions, including appointment coordination and office supply management, reducing office material shortages by 62%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional who is well-organized and attentive, with experience in administrative support.

Accomplishments

  • Collaborated with team of 4 in the development of framework.
  • Resolved product issue through consumer testing.
  • Maintained and updated student records in Adobe Creative Suite, achieving a 54% increase in data accuracy compared to previous year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reconciled office expenses monthly, identifying and correcting inaccuracies that led to a 61% annual budget balance improvement.
  • Initiated a student and staff satisfaction survey to identify areas for improvement, contributing to a 19% increase in positive feedback.
  • Prepared essential documentation for method registrations, facilitating seamless onboarding for over 2 new students per term.
  • Successfully trained office interns in daily administrative tasks, leading to a 31% increase in work output during peak enrollment periods.
  • Streamlined the handling of parent inquiries and complaints during peak registration times, achieving 75% faster resolution rates.
  • Provided ongoing office support to over 13 faculty members, ensuring their administrative needs were met promptly and accurately.

Affiliations

  • Rotary International
  • American Association of School Administrators (AASA) Affiliate Member
  • Jaycees
  • American Marketing Association
  • School Office Professionals Network
  • Association for Support Staff in Education (ASSE)
  • Alumni Relations or School Event Coordination Committee Active Member
  • Active Participant in the Student Data and Information Management Association
  • National Association of Elementary School Principals (NAESP) Affiliation
  • Certified Office Professional (COP) Credential from NAEOP

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Administrative Support Specialist (CASS)
  • Certified School Secretary Program – North Carolina School Business Officials Association
  • Certified Public Accountant (CPA)
  • Data Protection and Privacy Certification – Austin
  • Office Health and Safety Practices Workshop Completion
  • CompTIA A+ Technician
  • Certified Customer Support Professional (CCSP)
  • Certified Administrative Professional (CAP), from the International Association of Administrative Professionals (IAAP)

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