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Skills

  • Patient care
  • Excellent planner and coordinator
  • Multi-line phone proficiency
  • Social media savvy
  • Housekeeping
  • Cultural competency
  • Relationship/team building
  • Professional and mature
  • Crisis intervention
  • Customer service-oriented

Work Experiences

  • Made a proposal
  • Managed
  • Raised the stakes.
  • Typed documents, updated websites, and prepared meeting materials.
  • Kept track of everything.
  • Worked with other manicurists to improve customer satisfaction by streamlining booking, inventory, and appointment systems.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Helped disabled people gain independence while keeping a close eye on their safety at all times.

Summaries

  • Committed healthcare professional with 5 years of successful experience in healthcare roles.
  • Experienced non-medical care provider with 5 years of in-home care experience.
  • 3 years of relevant experience as a detail-oriented Personal Assistant.
  • Seasoned
  • Focused on customer service
  • Articulate
  • Dedicated to promptly and professionally resolving customer inquiries while ensuring organizational objectives are met.
  • Expert
  • Detail-oriented Direct Support Professional with experience in strategic planning and data analysis spanning 16 years in healthcare.
  • Ambitious

Accomplishments

  • Worked closely with external stakeholders, including medical teams and social services, leading to a 38% increase in coordination of care for clients with complex medical needs.
  • Adapted behavioral healthcare techniques to support diverse patient needs, ensuring consistent application of care processes, which improved behavioral outcomes by 69%.
  • Supplier Relationship Management: Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
  • Achieved CPA which allowed for the successful facilitation of initiative program, improving overall cognitive function of clients by 55%.
  • Waste Management: Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
  • Reduced missed appointments by 40% through proactive scheduling and consistent client communication, leading to increased engagement with required therapy sessions.
  • Established a regular reporting system for caregivers that streamlined service coordination and improved emergency response time by 84%.
  • Improved transportation service utilization for clients, reaching 25% success rate in ensuring punctuality for appointments and planned outings.
  • Ensured clients maintained self-sufficiency wherever possible by using task-specific assistive devices, reducing reliance on caregivers by 53%.
  • Facilitated art and music therapy sessions for clients, substantially improving mood and reducing agitation, with results tracked through 22%.

Affiliations

  • Gerontological Society of America (GSA)
  • Freemason
  • National Alliance on Mental Illness (NAMI)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Council for Exceptional Children (CEC)
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Council for Behavioral Health
  • International Association of Social Work with Groups (IASWG)
  • Toastmasters
  • Council on Quality and Leadership (CQL)

Certifications

  • Association for Project Management (APM)
  • Certified In-Home Support Specialist (IHSS) – standard
  • ServSafe
  • Certified Developmental Disabilities Specialist (CDDS) – North Carolina
  • Direct Support Professional Specialist (DSP Specialist) - National Alliance for Direct Support Professionals (NADSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Health Coach – category
  • Certified Community Health Worker (CHW) - Illinois Health Department
  • Certified Nursing Assistant (CNA), accredited by system
  • Aging Services Professional Certification (ASPC) – framework

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You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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