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Skills

  • Customer complaint resolution
  • Camera and video staff direction
  • Staffing strategy
  • Hand and door sheers
  • Door-to-door sales experience
  • Cross-functional staff development
  • Staff assistance
  • Staff meeting facilitation
  • Staff education and training
  • Therapy staff management

Work Experiences

  • Collaborated with event coordinators.
  • Achieved customer compliance rate of 40%.
  • Contributed to a 23% reduction in alcohol-related incidents.
  • Oversaw the delivery of initiative project by process team, which resulted in category.
  • Coordinated entry and exit at category.
  • Awarded Innovation Award in 2024 for consistent performance in maintaining safety, security, and customer satisfaction at high-profile venues.
  • Collaborated with event coordinators to manage VIP guest entry, ensuring that high-profile attendees received exceptional service and security.
  • Coordinated with local authorities.
  • Assisted in crisis management.
  • Coordinated with bartending and management teams to identify intoxicated guests, leading to responsible service and referral to a safe transport service.

Summaries

  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Contributed to a secure and well-coordinated event safety plan.
  • Accomplished Door Staff professional with a sharp focus on access point monitoring and risk management. Applied strong problem-solving skills in de-escalating 62% of altercations, keeping guests safe without escalating security interventions.
  • Created a safe, positive event experience for over 15 patrons per shift.
  • Contributed to streamlined event entry.
  • Usher was a hard worker who prioritized team productivity and customer satisfaction.
  • Contributed to 10 weekly events.
  • Coordinated with emergency personnel.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Applied physical security measures during high-volume events.

Accomplishments

  • Collaborated with security personnel to perform perimeter checks, contributing to a 72% reduction in unauthorized access.
  • Maintained constant communication with other team members through radio systems, ensuring quick responses to any security or guest service issues.
  • Conducted daily perimeter security checks, identifying 14 safety hazards and reporting them to management for immediate response.
  • Monitored and operated CCTV equipment as part of routine surveillance, identifying and addressing 18 security breaches promptly in 2016.
  • Frequently collaborated with event coordinators to adjust door procedures based on expected crowd size and type, enhancing overall security.
  • Provided high-level customer service to up to 6 patrons daily, with consistent positive feedback and repeat visits.
  • Partnered with local law enforcement to prevent unauthorized entries, resulting in a 50% decrease in trespassing incidents.
  • Created a detailed post-event report highlighting security gaps, leading to the implementation of 3 procedural improvements.
  • Scanned and verified tickets for special events, successfully managing high-volume entry processes for events hosting 17 guests.
  • Introduced HubSpot system for guest identification and check-in, increasing operational efficiency by 64%.

Affiliations

  • Certified Event Traffic Flow Specialist 2021
  • Institute of Event Management Professionals
  • Rotary International
  • Safe Nightlife & Crowd Management Training 2016
  • Security Industry Association (SIA)
  • International Security Officer Training Association (ISOTIA)
  • Local Chamber of Commerce Security Committee Boston
  • National Association of Security Companies (NASCO)
  • Society of Human Resource Management
  • Association of Information Technology Professionals

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • Fire Safety & Evacuation Training Certification - system
  • CompTIA Security+
  • Certified Access Control Professional (CACP) – Northwind
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Security Officer (Unarmed) License - procedure
  • Certified Protection Officer (CPO) - International Foundation for Protection Officers (IFPO)
  • Fire Warden Training - Summit Group

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