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Skills

  • Workplace safety
  • Project organization
  • Operational improvement
  • Communications
  • Problem resolution
  • Conflict resolution with clients and vendors
  • Production goal setting
  • Cross-functional team collaboration
  • Training program development
  • MS Office

Work Experiences

  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assessed mailroom expenses.
  • Coordinated with external courier services to reduce delivery costs by 13% while maintaining on-time deliveries.
  • Coordinated courier and shipping schedules.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adhered to OSHA safety standards.
  • Assessed mailroom expenses and suggested cost-saving initiatives, lowering monthly operating costs by $4.
  • Compiled weekly delivery and shipping reports for management, offering data-driven insights that helped improve service by 2.
  • Achieved results within two years.

Summaries

  • Proven track record of fostering positive customer relationships.
  • Achieved 33% postage savings.
  • Highly receptive to customer needs and skilled at resolving grievances or complaints diplomatically.
  • Customer-focused Mailroom Attendant with expertise in coordinating on-time deliveries and resolving service disruptions promptly. Earned recognition for improving customer satisfaction by proactively communicating about delivery issues.
  • Determined Mailroom Attendant with 6 years of mail and parcel delivery experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mailroom Attendant with experience sorting incoming and outgoing mail using automated mail processing equipment.
  • Controlled inventory and supplies effectively.
  • Achieved a 66% reduction in downtime.
  • Achieved a 42% improvement in operational efficiency.

Accomplishments

  • Helped the team achieve a 43% improvement in mail classification and security by introducing a rigorous checking system.
  • Collaborated with the IT department to develop a custom mail tracking interface using SAP, reducing package search time by the past year.
  • Developed and optimized delivery routes that cut travel time by 58% and saved the department $9 annually.
  • Effectively operated postage meters and printers, ensuring proper documentation and reducing heat label usage by 21%.
  • Trained and mentored 14 new mailroom staff, increasing departmental efficiency by 24% within the first 6 months of hire.
  • Installed and maintained electronic tracking devices, resulting in a 61% reduction in missing or delayed mail deliveries.
  • Resolved 13 issues regarding misrouted deliveries, improving the overall satisfaction rate of clients by 58%.
  • Contributed to reducing international mailing costs by 69% through optimizing third-party shipping vendor contracts.
  • Resolved 2 lost or misdelivered packages by implementing an automated tracking system, reducing resolution time to under 18 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Association for Operations Management (APICS)
  • National Association of Social Workers
  • United States Chamber of Commerce - Logistics Advisory Committee
  • Society of Human Resource Management
  • Association for Supply Chain Management (ASCM)
  • National Mail Order Association (NMOA)
  • National Logistics and Distribution Conference (NLDC)
  • American Medical Informatics Association
  • Logistics and Material Handling Society (LMHS)

Certifications

  • US Postal Service (USPS) Mailpiece Design Professional (MDP) Certification
  • Certified Mailroom Customer Service Representative from Mail Systems International (MSI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • CompTIA Security+
  • Microsoft Office Specialist (MOS) for Excel, Word, and Outlook
  • Certified Warehouse Associate (CWA) from National Warehouse Association (NWA)
  • CompTIA Network+
  • Certified Document Management Technician (CDMT) by the Association for Information and Image Management (AIIM)

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