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Skills

  • Dinner service planning
  • Technology-savvy
  • Data entry
  • Data analysis
  • Project organization
  • Video recording
  • Team Leadership
  • Staff development
  • Team management
  • Business Development

Work Experiences

  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Responded quickly to customer concerns and resolved process issues using data analysis and team leadership.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Solved
  • Successfully led key projects that yielded a process.
  • On-site training was provided by me.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Determined sales and marketing professional with 16 years of experience in framework industry.
  • Collaborate with commercial lenders to achieve sales targets.
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Professional with over 5 years of experience as a manager for a $13 one year revenue-generating company.
  • Change Manager is articulate and driven to succeed.
  • Service-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.

Accomplishments

  • Co-designed a 'change literacy' program for employees, resulting in a 57% decrease in resistance and an overall increase in change readiness.
  • Utilized agile methodologies to ensure rapid response to change requests in a large-scale ERP implementation, delivering the project under budget by 15.
  • Provided strategic guidance and roadmap planning that aligned digital transformation with company objectives, leading to a 48% rise in overall project success.
  • Facilitated change-readiness assessments that uncovered critical areas for improvement, reducing resistance to new processes by 74%.
  • Implemented a phased communication approach, ensuring consistent updates and reducing overall downtime by 30% during major technology transitions.
  • Documented and resolved process which led to system.
  • Orchestrated a company-wide communication plan for transition to Power BI, resulting in 22% improvement in stakeholder engagement.
  • Championed a change network of leaders and power users who facilitated the adoption of new practices, reducing resistance and increasing stakeholder buy-in by 61%.
  • Utilized advanced change management frameworks to manage a portfolio of complex projects, reducing implementation time by 16 weeks.
  • Designed and executed a comprehensive stakeholder analysis, achieving a 58% improvement in communication flow across departments during a major transition.

Affiliations

  • Certified Professional in Learning and Performance® (CPLP) - Leveraged learning and development principles to drive skill preparation programs during transformations.
  • Corporate Training and Development Association - Worked with industry peers to introduce upskilling in support of continuous improvement initiatives.
  • Organizational Behavior Management Network (OBM) - Shared insights into how organizational behavior principles can guide impactful change measures.
  • Lions Club
  • Digital Transformation Excellence Forum - Engaged in community discussions around securing competitive advantage through digital change strategies.
  • Association of Information Technology Professionals
  • HR Technology Conference & Expo - Participated in HR-centric educational tracks relating to personnel change management and transformation.
  • Project Management Institute (PMI) - Certified member with a focus on complex project execution in high-pressure environments.
  • Business Process Improvement Network - Collaborates with process optimization professionals to refine operational efficiencies.
  • Future of Work Institute - Explored future trends and their anticipated impact on change management, particularly in digital workspace transformation.

Certifications

  • Human Capital Strategist (HCS)
  • ITIL 4 Foundation Certification
  • Organizational Change Management (OCM) Certification
  • Lean Six Sigma Green Belt Certification
  • Certified Professional in Talent Development (CPTD)
  • Change Leadership Certification Program
  • Scrum Master Certified (SMC)
  • SAFe 5 Certified Agilist
  • Salesforce
  • Cisco Certified Network Associate (CCNA)

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