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Skills

  • Service Improvement Planning
  • Problem resolution
  • Employee retention strategies
  • Mental Health Services Advocacy
  • Customer service
  • Financial Literacy Education
  • Strategic planning
  • Committee Leadership and Facilitation
  • Facilities and Space Planning
  • Project management

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of initiative project by metric team, which resulted in category.
  • Chaired a cross-functional task force.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Administered a $9 operations budget for student affairs.
  • Achieved results within 2019.
  • Achieved a 28% cost savings.
  • Directed college-wide activities related to judicial proceedings and the student-due process by writing policies and procedures and conducting hearings and investigations on student judicial matters.
  • Used QuickBooks to create budgets for student affairs departments while simultaneously monitoring 6 budgets.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved a 53% improvement in dining services.
  • Built external partnerships.
  • Achieved increase over 2023.
  • Collaborative professional with skills in first-generation student support.
  • Achieved improvements in first-generation enrollments.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Assisted during metric.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 48% rise in enrollment.

Accomplishments

  • Organized and facilitated system for over 18 students, earning a 54% satisfaction rating and enhancing the campus's cultural competency.
  • Established a mentoring program for underrepresented student groups, driving a 2% increase in retention and a 26% higher graduation rate over 2018.
  • Advised 11 staff on implementing student support services aligned with institutional goals, increasing overall departmental productivity by 51%.
  • Implemented campus-wide initiatives aimed at improving international student retention, leading to a 7% rise in retention after 2021 year of inception.
  • Implemented improvement plans for housing services, which enhanced residential life satisfaction by 61% over 2016 year.
  • Revamped student conduct procedures, decreasing incident response times by 73% and improving the resolution process by 2 days.
  • Led the implementation of a commuter student engagement initiative, resulting in a 62% increase in student participation within one academic year.
  • Introduced best practices for student retention that resulted in a 84% reduction in dropout rates among first-year students within 2022 year.
  • Formed strategic partnerships with local businesses and nonprofit organizations, enhancing off-campus student internship placements by 7%.
  • Created a comprehensive first-generation student support framework, significantly boosting their academic performance and community engagement by 15%.

Affiliations

  • Lions Club
  • Society for Human Resource Management (SHRM) - Campus Chapter Liaison
  • American College Personnel Association (ACPA)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • The Higher Education Data Sharing Consortium (HEDS)
  • Project Management Institute
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • Public Relations Society of America – Higher Education Section Member
  • Association for Institutional Research (AIR)
  • American Association for Higher Education (AAHE)

Certifications

  • Campus Pride Leadership Certification for Advocate Training (2016)
  • Certified Chief Student Affairs Officer Program (2017, Vantage)
  • Certified Campus Advocacy and Policy Specialist (Ironclad Systems, 2015)
  • Campus Conflict Resolution and Mediation Certification (2024, Chicago)
  • Organizational Leadership and Change Management Credential (Student Affairs, 2017)
  • Certified Emotional Intelligence Practitioner for Students (Harbor & Co., 2024)
  • Certified Crisis Management and Conflict Response Professional (Raleigh, 2024)
  • Certified Virtual Learning Platforms Specialist (Microsoft Excel, 2021)
  • Certified Business Analysis Professional (CBAP)
  • Trauma-Informed Leadership in Higher Education Certification (Northwind, 2020)

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