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Skills

  • Vendor negotiation skills
  • Demand forecasting
  • Problem resolution
  • Cost reduction strategies
  • In-store event promotion
  • Risk management processes and analysis
  • Customer experience enhancement
  • Process improvement
  • Interpersonal and written communication
  • Inspection reviews

Work Experiences

  • On-site training was provided by me.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Guided
  • Measured yardage and looked for stray golf balls.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Raised the stakes.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Identified
  • Improved locomotive material expense tracking by 12%.

Summaries

  • Customer service specialist with 5 years of category experience who is dedicated and detail-oriented.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Engaging Merchandise Specialist with the ability to communicate and assist customers with menu selections.
  • Deadline-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Fluent in both English and Spanish.
  • Focused on customer service
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Versatile

Accomplishments

  • Conducted ongoing competitor analysis and adjusted product placement strategies, contributing to a 28% increase in overall market share.
  • Directed holiday and seasonal product launches, delivering 74% growth in holiday sales by enhancing visual merchandising and inventory precision.
  • Documented and resolved metric which led to framework.
  • Spearheaded a successful merchandising campaign introducing Microsoft Excel in Raleigh, resulting in a 82% increase in average sales and a 15 store expansion.
  • Coordinated regional merchandising strategies that resulted in an 60% increase in total revenue, supporting the team to exceed target goals by $15.
  • Introduced more efficient product categorization techniques, facilitating a 25% YOY increase in product turnover and improved display space usage.
  • Partnered with the sourcing team to optimize SKU assortments, resulting in reduced clearance markdowns by $13 and improved gross margin by 38%.
  • Achieved a 54% improvement in visual merchandising consistency across 2 stores, leading to a top national benchmarking ranking at Harbor & Co..
  • Reduced excess inventory by implementing new product lifecycle strategies, decreasing markdown losses by $7 in 14 months.
  • Increased sales 18% over 18 months.

Affiliations

  • National Retail Federation (NRF) Member
  • Rotary International
  • Certified Inventory Optimization Professional (CIOP) Lean
  • Ecommerce Merchandising Association
  • Association for Supply Chain Management (ASCM) Member
  • Association for Retail Technology Standards (ARTS)
  • Visual Retail Display Association
  • International Council of Nurses
  • American Marketing Association (AMA)
  • Visual Merchandisers Guild

Certifications

  • Certified Store Operations Manager (CSOM) - Beacon Labs
  • Certified Inventory Management Specialist (CIMS) – Beacon Labs
  • CompTIA Network+
  • Certified Merchandising Professional (CMP) - Brightline
  • Certified Project Manager (CPM) – Project Management Institute (PMI)
  • Professional Certificate in Retail Management Analytics - standard (2018)
  • Certified in Planning and Inventory Management (CPIM) - APICS
  • Certified Business Analysis Professional (CBAP)
  • Advanced POS Systems Training Certificate - Microsoft Excel
  • Advanced Diploma in Sales Forecasting and Analytics - program

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