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Skills

  • ERP Systems
  • Team Leadership
  • Positive learning process
  • Warehouse flow
  • Inventory management
  • Music showcase training
  • Cross-functional collaboration
  • EDI processing
  • Problem resolution
  • Safety measures

Work Experiences

  • Analyzed past order patterns.
  • Built, tracked, and monitored orders using 3 systems.
  • Sent emails to customers to update them on order status and to let them know if there were any back-orders or shipping delays.
  • Achieved a 49% faster ramp-up time for new hires.
  • Interacted with sales, operations, and functional groups to facilitate order flow and meet processing metrics.
  • Researched and responded to customer inquiries, questions, and issues within 9 business days to ensure optimal customer service.
  • Created multi-threaded admin web applications based on standard.
  • Achieved a 57% reduction in customs delays.
  • Adhered to Miscellaneous regulations.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Achieved 50% on-time deliveries.
  • Order Management Specialist with 15 years of experience that focuses on the customer.
  • From order placement to final customer payment, diligent Order Management Specialist with 9+ years of order management experience.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Knowledge of Jira and the ability to navigate multiple systems.
  • Design and development of successful process embedded software applications in the past.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Among his accomplishments is the creation of a process app for use in the framework industry.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Streamlined
  • Documented and resolved category which led to program.
  • Designed and implemented customer training materials on order tracking systems, contributing to 85% reduction in customer inquiries related to shipment status.
  • Reduced
  • Integrated
  • Ensured
  • Guided
  • Created detailed monthly reports for C-suite stakeholders on order trends, forecasting challenges, and improvement initiatives, leading to 52% growth in order accuracy.
  • Consulted
  • Trained

Affiliations

  • Certified in Production and Inventory Management (CPIM)
  • Institute of Supply Chain Management (IoSCM)
  • Jaycees
  • International Warehouse Logistics Association (IWLA)
  • Customer Service Professionals Network system
  • Fulfillment by Amazon (FBA) Innovators Group
  • Rotary International
  • Association for Computing Machinery
  • Professional Community of Supply Chain and Logistics on metric
  • Certified Logistics Technician (CLT) framework

Certifications

  • Project Management Professional (PMP) - Harbor & Co.
  • Certified Salesforce Administrator - Lakeside Partners
  • Inventory Control and Management Certification - program
  • Advanced CPQ Certification - system
  • Certified Logistics Associate (CLA) - initiative
  • Certified Protection Officer (CPO)
  • Certified in Production and Inventory Management (CPIM) - Cedar Works
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Supply Chain and Logistics Management Certificate - initiative

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