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Skills

  • Process improvement
  • Problem resolution
  • Kennel cleaning and sanitizing methods
  • Contract negotiation/review/drafting
  • Microsoft Office
  • Relationship development
  • CRM Systems
  • Proficiency in SAP
  • Territory Sales Experience
  • MS Office

Work Experiences

  • Created and maintained user accounts and ensured that documents were properly routed for approval and training.
  • Guided
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Responded quickly to customer concerns and resolved method issues using budget management and strategic planning.
  • Prepared project documents according to the project manager's, team's, or client's specifications.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Contracts, statements of work, budgets, non-disclosure agreements, and appendices were among the documents I prepared.
  • Maintaining an orderly and clean control room aided in efficient document processing.
  • Used Workday to accurately enter data into a batch ticketing system.
  • Recommendation

Summaries

  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Regional Service Manager with 16 years of successful stakeholder engagement and quality assurance experience.
  • Deadline-driven
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Experience managing and overseeing contracts and documents as an in-house document review specialist.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Versatile
  • Over 4 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Collaborated with team of 10 in the development of metric.
  • Orchestrated coordination across 7 regions, leading to a 48% boost in client satisfaction and repeat business through improved regional response times.
  • Led negotiations on service-level agreements (SLAs) leading to a 43% improvement in service delivery adherence and $150,000 in cost savings.
  • Negotiated and secured Microsoft Excel contracts across 10 service providers, lowering operational costs by $11,000 annually.
  • Led the integration of service ticket automation technology, reducing manual tasks by 57% and improving ticket resolution rates by 49% within two years.
  • Established multi-region oversight on service operations, resulting in a streamlined workflow that reduced average response times by 79% and improved resolution times by 13 months.
  • Designed and implemented an incentive structure that led to a 79% increase in team productivity and 9% growth in yearly service contract renewals.
  • Formulated an advanced service training program that trained over 10 technical personnel, increasing team competency levels by 35% within one year.
  • Optimized resource allocation across 17 regions, reducing transportation and service delivery costs by $85,000 per annum.
  • Documented and resolved metric which led to framework.

Affiliations

  • Member, Project Management Institute (PMI) category
  • Member, American Supplier Institute (ASI)
  • Certification Holder, OSHA for Managers – Service Operations
  • Toastmasters
  • Member, International Facility Management Association (IFMA)
  • Professional Member, Equipment Service Association (ESA)
  • Association for Supply Chain Management (APICS)
  • Active Participant, Network of Regional Customer Experience Leaders
  • Member, Industrial Asset Management Council (IAMC)
  • Affiliate, Society for Maintenance & Reliability Professionals (SMRP)

Certifications

  • ITIL Foundation Certification, Summit Group
  • Certified Manager of Organizational Excellence (CMOE) - American Society for Quality (ASQ)
  • Certified Customer Success Manager (CCSM) - Customer Success Association (CSA)
  • Certified Service Delivery Manager – Harbor & Co.
  • CompTIA Network+
  • Certified Risk Manager (CRM) - Meridian
  • Project Management Professional (PMP)
  • Salesforce Service Cloud Consultant Certification
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Service Administrator Associate

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